Answer / chennakesava reddy

1) New action info type has to be created while running
personal action only in PA40 T.CODE. we cant create it
anywhere else.

2)Yes....Generally reference user groups and user groups
are maintaied for the employees, who are using teh same
transactions in enterprise. so oviously all the employees
come to the same reference user group and user group.

3)Yes..while creating the personala ction, we should
specify the customer specific status for the all action
types in T529A table.

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