Answer / atul

Infocube is structured as star schema(extended) where in a
fact table is surrounded by different dim table which
connects to sids. And the data wise, you will have
aggregated data in the cubes.
ODS is a flat structure(flat table) with no star schema
concept and which will have granular data(detailed level).

Answer / sree

Infocube will only have Transaction data whereas ODS
(Operational Data Store) will have both Trasaction data and
Master Data.

Hi Can some one enlighten me about Remedy ticketing tool used for SAP Support. I am interested to know the work flow. ie how ticket is logged, how it is communicated to the concerned consultant, how link is established between user and consultant, what are the reports available etc.

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