Interested to Buy Any Domain ? << Click Here >> for more details...
what is the diff b\w call center and BPO
- 7 Answers
- 17901 Views
- Hathway, Sitel, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / anwar
Bpo means is business process outsourcing. there is a
mutual agreement between two companies. Ist is the owner
company and second company provides solution on the behalf
of the owner company.but in callcenter we get or give
solution by telephonic medium.
| Is This Answer Correct ? | 75 Yes | 3 No |
Answer / manjesh
BPO is Business process outsourcing.It means mutual
agreement between two companies.Get the outsource from the
owner company and do it with in that time.
Call center : call center also agreement with one company.
but they provide the service directly to the customers.The
call center have the responsibility for the customers and
owner of the company.
| Is This Answer Correct ? | 15 Yes | 0 No |
Answer / sanju
A call center performs that part of a client?s business
which involves handling telephone calls. A call center, for
example, might handle customer complaints coming in over a
ptelephone.
| Is This Answer Correct ? | 8 Yes | 2 No |
Answer / shaikh mujawar gaibisaheb
bpo stands for Business Prcess outoutsourcing where one is
the owner company and other company solves the Query on
behailf oner company.
call center is the center where we get and receive the
calls.
| Is This Answer Correct ? | 7 Yes | 3 No |
Answer / guest
Business process outsourcing (BPO) is a subset of
outsourcing that involves the contracting of the operations
and responsibilities of specific business functions (or
processes) to a third-party service provider. Originally,
this was associated with manufacturing firms, such as Coca
Cola that outsourced large segments of its supply chain.[1]
In the contemporary context, it is primarily used to refer
to the outsourcing of business processing services to an
outside firm, replacing in-house services with labor from an
outside firm.
A call centre or call center is a centralised office used
for the purpose of receiving and transmitting a large volume
of requests by telephone. A call centre is operated by a
company to administer incoming product support or
information inquiries from consumers. Outgoing calls for
telemarketing, clientele, product services, and debt
collection are also made. In addition to a call centre,
collective handling of letters, faxes, live chat, and
e-mails at one location is known as a contact centre.
| Is This Answer Correct ? | 4 Yes | 1 No |
Answer / rushi
Voice based ( Call centre) and non voice based (BPO)
| Is This Answer Correct ? | 4 Yes | 13 No |
What are the steps you follow when you appraise an advisor ?
wat is the use for making calls
Where do you want to see yourself after five years?
13 Answers Genpact, HCL, Hindustan Unilever Limited, Sunny Developers, Tech Mahindra, Wipro,
talk abou frindship..
What are advatages and disadvatages of BPO job?
tell me something about your last weekend
Is there anyone who can advice me. Plz read and answr: I have 2yrs of call center exp since 2005. Worked for 2 diff MNC. But bcos of my mothers illness I was not able to work last two yrs.Mom was suffering frm deadly disease.In this whole I was roaming with her in singapore & India as no one else there to take care. But I couldn't save her even after this long effort. Now I want to start my work again but scared to face interview. When they ask me abt the Gap I just say the truth. trying all over but not getting selected. Can u advise me to handle the interview.Now I am staying in Kolkata. But I dont mind to relocate myself for job.
what due you know about BPO.
Have you ever had to fire anyone? How did you feel about that?
if u hv been invisible for a day what will you do?
56 Answers Ayush, Genpact, HCL,
Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?
How Much Salary are you expecting?
-
Call Centre AllOther (2477)
