Interested to Buy Any Domain ? << Click Here >> for more details...
what is the diff b\w call center and BPO
- 7 Answers
- 17692 Views
- Hathway, Sitel, I also Faced
- E-Mail Answers
Answer Posted / guest
Business process outsourcing (BPO) is a subset of
outsourcing that involves the contracting of the operations
and responsibilities of specific business functions (or
processes) to a third-party service provider. Originally,
this was associated with manufacturing firms, such as Coca
Cola that outsourced large segments of its supply chain.[1]
In the contemporary context, it is primarily used to refer
to the outsourcing of business processing services to an
outside firm, replacing in-house services with labor from an
outside firm.
A call centre or call center is a centralised office used
for the purpose of receiving and transmitting a large volume
of requests by telephone. A call centre is operated by a
company to administer incoming product support or
information inquiries from consumers. Outgoing calls for
telemarketing, clientele, product services, and debt
collection are also made. In addition to a call centre,
collective handling of letters, faxes, live chat, and
e-mails at one location is known as a contact centre.
| Is This Answer Correct ? | 4 Yes | 1 No |
Post New Answer View All Answers
what's ur financial needs? how to face a furious customer? do you know how to motivate other?
What is voice process
speak something about railways?
why telecom fraud happening in india??
what is crm?
How to know what will be the tech-support of a particular company?(eg: what would be the tech-support in genpact?)
Tell something about today's climate?
explain about the validations and in your project where did u used the validations?
i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?
What will be the Salary of a fresher in Dell company for non-voice process?
What kind of a salary are you looking for?
Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take
What are the job activities you have to maintain in bpo? : bpo
please send me international call centres question and ans. on my mail id(1980faisal.faisal@gmail.com) Thanks
How is AHT calculated & How will you reduce AHT
