what is the diff b\w call center and BPO
- 7 Answers
- 15830 Views
- Hathway, Sitel, I also Faced
- E-Mail Answers
Answer Posted / guest
Business process outsourcing (BPO) is a subset of
outsourcing that involves the contracting of the operations
and responsibilities of specific business functions (or
processes) to a third-party service provider. Originally,
this was associated with manufacturing firms, such as Coca
Cola that outsourced large segments of its supply chain.[1]
In the contemporary context, it is primarily used to refer
to the outsourcing of business processing services to an
outside firm, replacing in-house services with labor from an
outside firm.
A call centre or call center is a centralised office used
for the purpose of receiving and transmitting a large volume
of requests by telephone. A call centre is operated by a
company to administer incoming product support or
information inquiries from consumers. Outgoing calls for
telemarketing, clientele, product services, and debt
collection are also made. In addition to a call centre,
collective handling of letters, faxes, live chat, and
e-mails at one location is known as a contact centre.
| Is This Answer Correct ? | 4 Yes | 1 No |
Post New Answer View All Answers
HOW MUCH YOU WHERE GETTING THERE|?
Would you take up this job if we offered it to you?
when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?
Tell me about Job responsibilities
what motivates you? also have you used these motivators with other
How is Attrition Calculated ?
Explain briefly Globalisation
What is erlang call centre staffing formula
hi r B.sc science 2 nd yr students can apply for appsc .exam pl tell me eligibility. to apply for that. and more details.
why you want to be a quality analysts
What are the different types of bpo’s? : bpo
Had you thought of leaving your present position before? If yes, what do you think held you there
Do you like multi-tasking or you prefer to tackle one problem at a time?
Your last travel experience?
hey.. what do you know about HSBC??
