Answer Posted / level 1 manager certification

Shrinkage = WO+PL+UL/Total Staff

Eg: Total Staff is 15
Scheduled is 12
Week OFF is 2
Planned Leave is 1
Unplanned Leave is 1
Then Shrinkage = (2+1+1)
------- *100 = 26.6%
15
Attrition % = Total No, of people attrited
------------------------------ *100
(Open Head Count + Closed Head Count)
-----------------------------------
2

Total No of people Resigned + Absconding + Terminated =
Attrition

Tailored Communication Style Describe an occasion when you have tailored your communication style to deal with a particular situation within your teamWhy was it necessary? What was the other persons role? What did you need to take

2669

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How would your team/manager describe you?

2058

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How is Attrition Calculated ?

2008

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Will you be comfortable handling customers on the phone? : bpo

3309

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Do you think that you’ll like this job?

2357

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CURRRENTLY I AM WORKING WITH WNS SINCE 1YEARS I AM LOOKING OUT FOR SOME OTHER COMPANY WHAT WOULD BE THE PREFECT ANSWERS ABOUT THE REASON I AM LIVING MY PREVIOUS JOB. WHY U WANT U LEAVE WNS? CAN ANY ONE GIVE ME A PERFECT ANSWERS OF THIS.

2883

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sell to me a phone....

2198

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Do you like multi-tasking or you prefer to tackle one problem at a time?

1363

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I just want to know plz tell me us shift its totally night shift or day or afternoon shift also there.

2827

---

What do you know about the centre/company/role?

2030

---

why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?

2421

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for some training is a neccesity and for others it's a luxury comment about the above statement

2476

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Extra initiative by u in your current organization other than your KRA (Routine work)

2817

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ur fav songs & y so?

2481

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How to deal with unreasonable customer demands?

1295

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