Answer Posted / level 1 manager certification

Shrinkage = WO+PL+UL/Total Staff

Eg: Total Staff is 15
Scheduled is 12
Week OFF is 2
Planned Leave is 1
Unplanned Leave is 1
Then Shrinkage = (2+1+1)
------- *100 = 26.6%
15
Attrition % = Total No, of people attrited
------------------------------ *100
(Open Head Count + Closed Head Count)
-----------------------------------
2

Total No of people Resigned + Absconding + Terminated =
Attrition

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3659

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2784

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Tell me something about your college and your course why do you choose that?

2302

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2591

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5811

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1663

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2484

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why you feel you would be suitable for Inbound customer service consultant role in a bank ?

3143

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How long did you travel to get here in our office?

2029

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3. Employees at appear professionally dressed

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i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz

2584

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