Interested to Buy Any Domain ? << Click Here >> for more details...
What is SHRINKAGE and ATTRITION..?
If anyone knows please let me know..!
- 28 Answers
- 270170 Views
- Aegis, BPO, Fidelity, HCL, InTarvo Technologies, Intelenet Global Services, TATA, Vodafone, XYZ Corporation, I also Faced
- E-Mail Answers
Answer Posted / santosh
Attrition Formula:
No of agent left / total team strength.
Shrinkage
(Week off + Unplan Leave + Leave)/ roster for the day
| Is This Answer Correct ? | 1 Yes | 5 No |
Post New Answer View All Answers
Why doesn’t u go for technical one....as u r doing technical course from NIIT.
what kind of questions based on computer may be asked in an interview in BPO's?
why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?
why dell only ?,
i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz
What will be your approach to improve customer service?
FIRST DAY OF COLLEGE?
what is the anual report of hcl bpo
what is stub zones and what thair work
What are your advantages as a newbie?
I would like to know the age limit for appearing interview in Sutherland.
why job in wipro?
sorry ******* u have been rejected as vacancy is full? then u ask for ur resume dan he/she says dat i keep it wid me if deris some vacancy i will let u know ?
Do you have the set of questions of operation round for Xioami mobile Process Trainer profile ?
Why are like to work in my company?
