Answer / samir r

Blue print document is consist of AS-IS, TO-BE and Gap
Analysis alomg with the solution. Here all the team members
work right from preparing the Questionnaire for AS-IS
analysising it and prepare as possible TO-BE solution. This
TO-BE is than discussed with the Client or owner of the
system where SAP possible solution to his bussiness is
given. After various discussion with Bussiness / Client
number of changes are identified as per the requirement of
the business which is called as GAP Analysis. This GAP
analysis and possible solution for such GAPs are provided.
Here the whole AS-IS, TO-BE and GAP Analysis is accumulated
in a document called as Blue Print. Changes made to blue
print is called as Version. After various version (as per
the changes required by Bussiness) the Blue print is
subimitted to the Business / Client. When the client get
satisfied with this BP he gives an approval after which
configuration of the final / Production system takes place.
Any futhur changes or development required by the bussiness
is taken care in Post GO-LIVE support.

Here every person working on project is a participannt in
Blue Print.

Please correct me if I am wrong in explaining the above
query.

wt is your role in support project?and how will u get the request no. who will raise that no.and after resolving the ticket what is the next procedure?who will transfer that? please let me know the total scenario of support project?

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