Answer / gaurav

1. The first step to handle the customer anger is listen
to him/her poroperly and completely.
2. Then search that why the problem arise or what went
wrong.
3. Then give him facts and infirmations related to
particular complaint.
4. Then solve his/her complaint immidiately
5. The last step in solving cusyomer anger is follow-up.
Keep on asking him that he has been satisfied with the
solution or not

Answer / vikash chandra nautiyal

if a customer is dissatisfied , there must have happnd
something wrong with him , so first step is to know the
exact prom.
make him comfortble to talk further, and
then assure him politly to solve the problem, and at last
step prove yourself by solving the prom then only customer
can be retained which is a very essential for any
organization.
customer satisfaction is the key for long run of business.

Answer / sharmila

step.1 first ofall understanding the customer
dissatisfation is reasonable or not.
step2.if its reasonable we must want to controll the angry
customer and then with the help of the customer we want to
proceed our methods clearly.or
step3.if we didn't get a chance to proceed towards the
customer we want to request the customer to speak out.
then we get what the customer understood from us.then
clearly explaining our things to the customer.

Answer / vikas shukla-09958555021

Ask the Customer issue
Understand the Problem and Find out RAC
Speak to Concern Department & Person to resolve immd and
ensure to customer that same problem will not repeat again
Pl go thr Customer Purchase Order so that it can cross check
of Customer demand is genuine
Give Escalation Matrix
Give own Mobile No
Discuss with Concern Person Head for cause
frequently talk from Customer as confimr

Answer / guest

if customer is dissatisfied with the service then tak with
customer politly and give more offer and benifit to the
customer sothat he can not switch to other side

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