if the customer is dissatisfied with the service of ur
company, how will you handle the customer? write the steps
- 5 Answers
- 7671 Views
- HDFC, I also Faced
- E-Mail Answers
Answer Posted / sharmila
step.1 first ofall understanding the customer
dissatisfation is reasonable or not.
step2.if its reasonable we must want to controll the angry
customer and then with the help of the customer we want to
proceed our methods clearly.or
step3.if we didn't get a chance to proceed towards the
customer we want to request the customer to speak out.
then we get what the customer understood from us.then
clearly explaining our things to the customer.
| Is This Answer Correct ? | 2 Yes | 1 No |
Post New Answer View All Answers
Give me an example of a time when you motivated others.
Why you change job in March this time is increment time
Discuss the various functions of marketing.
What are the types of questions asked from the customers regarding the product of a company?
What is the product?
you have spotted an excellent window location in a store. When you spoke to the owner, he quoted a very high price, which was beyond your budget. What would you do to convince the retailer of the genuineness as well as limit that you can pay
People generally do not like outside sales. What is your opinion about it?
under what circustances centralisation and decentralisation of authority is desirable
A well – thought out orientation program is especially important for employees who have had little or no work experience.” – Comment. 2. Explain the four types of appraisal interview and how they affect the way you manage the interview in Textile Industries. 3. Should the job evaluation depend on an appraisal of the job holder’s performance in shipping industries? Give suitable examples. 4. Develop an incentive plan for Chemical Engineer, Plant Manager, and Sales Person. What factors would you consider in developing incentive? 1.4 FINANCIAL MANAGEMENT 1. “All the IT Companies paid more Dividend” if Yes, explain in detail, if no Justify your answer. 2. “More of Borrowed fund used in capital is safety” if the statement is Right Briefly Discuss or if it is wrong justify your answers. 3. Profit maximization is not wealth maximization – Discuss briefly by giving appropriate examples. 4. “Equity share is most safe capital in the organization” – Comment. 1.5 PRODUCTION AND MATERIALS MANAGEMENT 1. Identify the factors affecting Plant Location for steel plant in sub-urban areas or rural areas. 2. “Make or buy decision is based on quality, quantity, cost, tax and other available resources in organization.” – Comment. 3. “Preventive maintenance is suitable for power plants.” Do you agree, if not what type of maintenance should be practiced? Explain. 4. Discuss the purchase parameters and the functions of a purchase manager in a large automobile manufacturing firm. 1.6 BUSINESS MATHEMATICS AND STATISTICS 1. (a) Solve using the principle of inverse 2x + dy = 4z = 9 2x – 3y + 4z = 3 -2x + 3y – 4z = -3 (b) Distinguish between parametric and non parametric test. 2. (a) From the following, fit the two regression line, X on Y and Y on X X 10 20 30 40 50 60 Y 70 95 110 125 135 155 Estimate X, when Y = 200 (b) What do you mean by multi-co linearity and what are its consequences. 3. (a) Construct a chart for averages and chart for range and infer whether the process is under control. No Dimensions 1 10 11 12 10 2 9 12 10 10 3 10 11 11 11 4 9 10 10 9 5 11 11 10 10 6 11 10 11 10 (b) The mean amount of rainfall, wheat production per acre with their variances are given below. Yield Kg/ acre Rain fall inches Mean 900 16 Variance 484 9 Determine the yield, when the rain fall is likely to be 12 inches. The correlation between yield and rain fall is 0.52. 4. (a) The number of demand for a particular spare part in a shop found to vary from day to
sales & marketing
Please give a specific example of when you have delivered excellent customer service.
Which steps do you take to overcome a prospect's sales resistance?
Hi every body my name is Purushottam Kumar I am newly jobholder or fresher in sales and marketing.Plz help me how to do the better performance in this sector?I would be thankful for your cooperation. Purushottam.
How do you manage performance concerns with employees?
i want c f agengies .ihave space near industral area.ican invest about 10 to 15 lakh.please help me
