What are the tickets used in Post Implementation Support
stage in SAP FICO module? Give examples of a high priority,
medium priority, & low priority tickets in Post
Implementation Support.
Answers were Sorted based on User's Feedback
Answer / venkat
Mostly in post Implementation stage, will be of the nature:
01.End user still not clear on the usage/ functionality of
SAP T.Codes,
02.Or Could not know how to rectify or correct if any wrong
process is followed
03. or Not clear how the calculations are getting done in SAP.
04.Purely system issues, which require some oss notes to be
applied or BASIS team needs look into it.
05. Or the Customizing is wrong, may be all the scenarios
are not perceived at the time of Blue print.
etc.. etc..
Based on the urgency and need the priority (Mostly the
criteria is "Stoppage of business/ could not carry on
Business") will be classified inti High, medium and low..
| Is This Answer Correct ? | 9 Yes | 3 No |
Answer / sapsec
Always remember this generic rule for ticket prioritization
a. Show stopper -- High priority
The user(s) just not able to do anything at all on the
system. Technical is GUI not responding. Functional Tcodes
or navigation
b. Nature of transaction in a module. If the FI module is
have problems like AR / AP priority 2
c. Colour of screen brightness etc Priority 3
| Is This Answer Correct ? | 5 Yes | 3 No |
Explain in simple terms what is field status and what does it control?
Which one of the payment mode is more effective, whether of using Partial Payment or Residual Payment in th company for vendor clearing and for why? Plz. give the explanation.
Why you use Asset Class ?
Hi i am MBA-Finance guy, was working with J P Morgan for one n half yrs, i have decided to move to SAP and so preparing for FICO on my own for the last one month.....dont know which are all the area i should cover before the interview...is it enough if i cover the basic configurations of GL,AP,AR and Asset Accounting or which are other areas?....hw for i should b through in the above mentioned areas...and also i dont want to waste time by preparing at home for a long time... how should i prepare....your advice is appreciable.
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