Answer / venkat

Mostly in post Implementation stage, will be of the nature:
01.End user still not clear on the usage/ functionality of
SAP T.Codes,

02.Or Could not know how to rectify or correct if any wrong
process is followed

03. or Not clear how the calculations are getting done in SAP.

04.Purely system issues, which require some oss notes to be
applied or BASIS team needs look into it.

05. Or the Customizing is wrong, may be all the scenarios
are not perceived at the time of Blue print.
etc.. etc..

Based on the urgency and need the priority (Mostly the
criteria is "Stoppage of business/ could not carry on
Business") will be classified inti High, medium and low..

Answer / sapsec

Always remember this generic rule for ticket prioritization

a. Show stopper -- High priority
The user(s) just not able to do anything at all on the
system. Technical is GUI not responding. Functional Tcodes
or navigation

b. Nature of transaction in a module. If the FI module is
have problems like AR / AP priority 2

c. Colour of screen brightness etc Priority 3

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