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What do you mean by quality analyst in call centres ?
- 30 Answers
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- Aegis, Aircel, FirstSource, Hinduja, IBM, Intelenet Global Services, Sparsh, Tikona, I also Faced
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Answer / hari kumar
Quality anaylst is the person who is responsible for the
quality of the service given by the Customer service
representative to the customer.
| Is This Answer Correct ? | 4 Yes | 1 No |
Answer / waghule n. m.
Quality analyst plays an important role in any
organization. He ensures that his team members follow the
quality parameters set by the client to achieve the high
quality which can exceed the expectation of client. QA
performance various tasks such as auditing, giving
effective feedback, conducting refreshers for bottom
performers.
| Is This Answer Correct ? | 3 Yes | 0 No |
Answer / nanao
Quality Analyst in a call center indeed gives feedback to
their associates, however, he is also an executive who exhibit
and enhance the role of their associates to the client, so that
he can escalate the positive and negative points of the quality
that the client is providing to the customer, as a result the
analyst can share the call's feedback to the client and their
co-associate. And taking initiative, he can enhance the role of
their rep. by giving sandwich feedback which is one of the most
effective feedback that can be applied to the process since
no one have the same way of thinking. As a Quality Analyst,
calibrating with the client is must for the improvement of client's
knowledge as well as the associate who is taking call and
QA executive, and this will act at the later moment the most
important part in the process development and taking in to
consideration the process can take project for process
improvement and story goes on...
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / sivaramakrishnan
Quality Analyst means continuous benchmark and deliver
quality customer centric solutions, which exceeds client
expectations resulting in end customer delight.Quality is a
department which act as a back bone of every organisation.
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / pragya
Quality analyst is responsible for product validation and process varification.
In other words quality analystfor moniter and maintain the quality of any product or process that followed by orgnaisation.
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / shankar
According to me in simple words,Quality is backbone of the
process, quality helps to give a good call and resolve every
queries on call, by quality one can get a very good business,
| Is This Answer Correct ? | 1 Yes | 2 No |
Answer / navila
Quality Analyst ,Firstly knows the product very well & is a
very sociable person to interact with & can innovate
solutions to their problems & learn more as well.
| Is This Answer Correct ? | 21 Yes | 23 No |
Answer / sushant
Quality Assurance Professional (QAP) - If a TL is a father, QAP is always
a mother who understands the loop holes between the process &
understands his/her agents/advisors like a child. QA is the one who always
studies/focuses on data, analysis, initiates data collection, creates reports
using statistical methods...
| Is This Answer Correct ? | 2 Yes | 4 No |
Answer / digvijay kumar bhatia
quality analyst is a person who works with your team and provide a good quality feedback to our telecaller and improve our communication skills.
| Is This Answer Correct ? | 1 Yes | 3 No |
Answer / yashica
quality analyst is a person who is responsible for quality
of all calls whether incoming or outgoing in such a manner
that an associate is doing his/her work efficiently in
order to satisfy customer in all best manner....
| Is This Answer Correct ? | 0 Yes | 2 No |
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