Answer / hari kumar

Quality anaylst is the person who is responsible for the
quality of the service given by the Customer service
representative to the customer.

Answer / waghule n. m.

Quality analyst plays an important role in any
organization. He ensures that his team members follow the
quality parameters set by the client to achieve the high
quality which can exceed the expectation of client. QA
performance various tasks such as auditing, giving
effective feedback, conducting refreshers for bottom
performers.

Answer / nanao

Quality Analyst in a call center indeed gives feedback to
their associates, however, he is also an executive who exhibit
and enhance the role of their associates to the client, so that
he can escalate the positive and negative points of the quality
that the client is providing to the customer, as a result the
analyst can share the call's feedback to the client and their
co-associate. And taking initiative, he can enhance the role of
their rep. by giving sandwich feedback which is one of the most
effective feedback that can be applied to the process since
no one have the same way of thinking. As a Quality Analyst,
calibrating with the client is must for the improvement of client's
knowledge as well as the associate who is taking call and
QA executive, and this will act at the later moment the most
important part in the process development and taking in to
consideration the process can take project for process
improvement and story goes on...

Answer / sivaramakrishnan

Quality Analyst means continuous benchmark and deliver
quality customer centric solutions, which exceeds client
expectations resulting in end customer delight.Quality is a
department which act as a back bone of every organisation.

Answer / pragya

Quality analyst is responsible for product validation and process varification.
In other words quality analystfor moniter and maintain the quality of any product or process that followed by orgnaisation.

Answer / shankar

According to me in simple words,Quality is backbone of the
process, quality helps to give a good call and resolve every
queries on call, by quality one can get a very good business,

Answer / navila

Quality Analyst ,Firstly knows the product very well & is a
very sociable person to interact with & can innovate
solutions to their problems & learn more as well.

Answer / sushant

Quality Assurance Professional (QAP) - If a TL is a father, QAP is always
a mother who understands the loop holes between the process &
understands his/her agents/advisors like a child. QA is the one who always
studies/focuses on data, analysis, initiates data collection, creates reports
using statistical methods...

Answer / digvijay kumar bhatia

quality analyst is a person who works with your team and provide a good quality feedback to our telecaller and improve our communication skills.

Answer / yashica

quality analyst is a person who is responsible for quality
of all calls whether incoming or outgoing in such a manner
that an associate is doing his/her work efficiently in
order to satisfy customer in all best manner....

How to get internet connection? tell me the route in pc?

2 Answers   IBM,

What about the job offered do you find the most attractive? Least attractive?

3 Answers   Allsec Technologies,

While working in call centre why people gets so bored after certain period of time, like 1 or 2 year after

3 Answers   Call Centre, Pfizer,

Tell me about life of mumbai?

2 Answers  

hi....... i am a physiotherapist n i want to join bpo nif they ask me y u want 2 join bpo .sendme ur answer

0 Answers   BPO,

Your favourite film actor.

12 Answers   Genpact,

tell me something about data analyst

0 Answers   HCL,

Your are salary accepted

7 Answers   Sitel, Vodafone,

For which process u are coming... I'm bpo like convergys

0 Answers   Convergys,

How would you describe your personality?

0 Answers   iEnergizer, Mphasis,

How many devices can work on a single IDE channel? a.1 b.2 c.3 d.4 ISDN uses --- technology a. only digital b. digital and analog c. only analog d. neither digital nor analog If a computer’s BIOS allow, you can boot from a CD-ROM a. true b. false CD-ROMs typically hold --- of data a.500MB b.650MB c.1000MB d.350MB Firmware refers to what component? a. hard drives b. floppy drives c. BIOS d. RAM Your CD-ROM audio cable connects to the: a. speaker b. sound card c. hard drive d. BIOS Conventional memory is the first ---k? a. 1024 b. 1048 c. 640 d. 512 What is the easiest way to make a bootable floppy disk? a. buy one b. using the sys c:a:/bootup command c. start/settings/control panel/system/make start up disk scan disk checks and fixes --- a. tape drives b. hard drives c. CD ROM drives d. DVD ROM drives A user complains that when opening email attachments, the attachments disappear or cause an application error. What could cause this problem? a. a possible virus b. an incorrect setting in config.sys c. autoexec.bat loading improperly d. an incorrectly installed e-mail program What is the purpose of a driver? a. tells the OS how to interact with the device b. improves the performance of installed devices by optimizing access patterns c. provides more useful memory by moving device control data to extended memory d. modifies application programs to work correctly with devices attached to a system your modern will not detect a dial tone. What is the most two likely cause? a. phone line may be defective b. modem is set for tone dial c. the ISP is down d. the modem is set to disable call waiting PLZ GIVE THE ANSWERS FOR THIS QUESTIONS :)

4 Answers   ORG, Sutherland,

I have,on an average spent 2.5 years in every company that I have worked for. Only this time I am planing to move out in 6 months. I am being asked the same question in every interview, as to why I am leaving so soon. I cant tell them that I do not like the current company that I am working for. What is the best answer that I can possibly give? I am being judged for stability wihch is not true in my case

0 Answers   WNS,