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What do you mean by quality analyst in call centres ?
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Answer Posted / sushant
Quality Assurance Professional (QAP) - If a TL is a father, QAP is always
a mother who understands the loop holes between the process &
understands his/her agents/advisors like a child. QA is the one who always
studies/focuses on data, analysis, initiates data collection, creates reports
using statistical methods...
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