what is SLA? what is OLA? what is the difference bet ween SLA and OLA?



what is SLA? what is OLA? what is the difference bet ween SLA and OLA?..

Answer / avishek prakash

A service-level agreement (SLA) is a part of a standardized service contract where a service is formally defined. Particular aspects of the service – scope, quality, responsibilities – are agreed between the service provider and the service user.

An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.

We can see difference between SLA and OLA below:-
1. Service Level Agreement focuses on the service part of the agreement, like uptime of services and performance. On the other hand, Operational Level Agreement is an agreement in respect to maintenance and other services.

2. The Service Level Agreement is basically a contract between a service provider and a customer. OLA is an agreement between the internal support groups of an institution that supports SLA.

3. When comparing the target groups, the OLA has smaller target group than the SLA.

4. Unlike the OLA, the SLA connects the service providers to the customers.

5. The Operational Level Agreement is more technical than the Service Level Agreement.

Is This Answer Correct ?    4 Yes 0 No

Post New Answer

More SAP SD (Sales & Distribution) Interview Questions

What is the difference between Post Goods Issue & Post Goods Received.

13 Answers  


What are Z errors?

1 Answers   CSC,


what is the purpose to differentiate the sales document type?

4 Answers   IBM,


Can anyone tell me please how is the availability check carried out, how is availability working out in your job business, how is the ATP (availability to promise) is configured?

0 Answers  


when you enter a sales order, you don't need to specify the sales area immediately. If you don't, where does the system automatically derive the sales area?

5 Answers  






what is the use of billing report

0 Answers   ASHI,


Which three organizational elements make up a sales area and briefly explain their functions? What does the term "business area" refer to and how can it be used?

3 Answers  


what is the main field in account group

3 Answers   IBM,


if we have 2 com code, 1 is in uk and other in usa Which currency system will take.

8 Answers   IBM,


What are the Techniques in delivery scheduling?

2 Answers  


What do you mean by Horizon period in Credit Mgmt? How does the system calculates the credit check for sales orders & delivery i.e automatic credit limit check if horizon is activated? In other words if it calculates credit check for sales documents before horion period or after horizon period?Please reply asap... Urgent!!!! Waiting for your response eagerly... Thanks in advance

3 Answers   ITC Infotech,


10. What are the steps for end user training in sap SD module?

2 Answers   Infosys,


Categories
  • SAP Basis Interview Questions SAP Basis (1262)
  • SAP ABAP Interview Questions SAP ABAP (3939)
  • SAPScript Interview Questions SAPScript (236)
  • SAP SD (Sales & Distribution) Interview Questions SAP SD (Sales & Distribution) (2716)
  • SAP MM (Material Management) Interview Questions SAP MM (Material Management) (912)
  • SAP QM (Quality Management) Interview Questions SAP QM (Quality Management) (99)
  • SAP PP (Production Planning) Interview Questions SAP PP (Production Planning) (523)
  • SAP PM (Plant Maintenance) Interview Questions SAP PM (Plant Maintenance) (252)
  • SAP PS (Project Systems) Interview Questions SAP PS (Project Systems) (138)
  • SAP FI-CO (Financial Accounting & Controlling) Interview Questions SAP FI-CO (Financial Accounting & Controlling) (2766)
  • SAP HR (Human Resource Management) Interview Questions SAP HR (Human Resource Management) (1180)
  • SAP CRM (Customer Relationship Management) Interview Questions SAP CRM (Customer Relationship Management) (432)
  • SAP SRM (Supplier Relationship Management) Interview Questions SAP SRM (Supplier Relationship Management) (132)
  • SAP APO (Advanced Planner Optimizer) Interview Questions SAP APO (Advanced Planner Optimizer) (92)
  • SAP BW (Business Warehouse) Interview Questions SAP BW (Business Warehouse) (896)
  • SAP Business Workflow Interview Questions SAP Business Workflow (72)
  • SAP Security Interview Questions SAP Security (597)
  • SAP Interfaces Interview Questions SAP Interfaces (74)
  • SAP Netweaver Interview Questions SAP Netweaver (282)
  • SAP ALE IDocs Interview Questions SAP ALE IDocs (163)
  • SAP Business One Interview Questions SAP Business One (110)
  • SAP BO BOBJ (Business Objects) Interview Questions SAP BO BOBJ (Business Objects) (388)
  • SAP CPS (Central Process Scheduling) Interview Questions SAP CPS (Central Process Scheduling) (14)
  • SAP GTS (Global Trade Services) Interview Questions SAP GTS (Global Trade Services) (21)
  • SAP Hybris Interview Questions SAP Hybris (132)
  • SAP HANA Interview Questions SAP HANA (700)
  • SAP PI (Process Integration) Interview Questions SAP PI (Process Integration) (113)
  • SAP PO (Process Orchestration) Interview Questions SAP PO (Process Orchestration) (25)
  • SAP BI (Business Intelligence) Interview Questions SAP BI (Business Intelligence) (174)
  • SAP BPC (Business Planning and Consolidation) Interview Questions SAP BPC (Business Planning and Consolidation) (38)
  • SAP BODS (Business Objects Data Services) Interview Questions SAP BODS (Business Objects Data Services) (49)
  • SAP BODI (Business Objects Data Integrator) Interview Questions SAP BODI (Business Objects Data Integrator) (26)
  • SAP Ariba Interview Questions SAP Ariba (9)
  • SAP Fiori Interview Questions SAP Fiori (45)
  • SAP EWM (Extended Warehouse Management) Interview Questions SAP EWM (Extended Warehouse Management) (58)
  • Sap R/3 Interview Questions Sap R/3 (150)
  • SAP FSCM Financial Supply Chain Management Interview Questions SAP FSCM Financial Supply Chain Management (101)
  • SAP WM (Warehouse Management) Interview Questions SAP WM (Warehouse Management) (31)
  • SAP GRC (Governance Risk and Compliance) Interview Questions SAP GRC (Governance Risk and Compliance) (64)
  • SAP MDM (Master Data Management) Interview Questions SAP MDM (Master Data Management) (0)
  • SAP MRS (Multi Resource Scheduling) Interview Questions SAP MRS (Multi Resource Scheduling) (0)
  • SAP ESS MSS (Employee Manager Self Service) Interview Questions SAP ESS MSS (Employee Manager Self Service) (13)
  • SAP CS (Customer Service) Interview Questions SAP CS (Customer Service) (0)
  • SAP TRM (Treasury and Risk Management) Interview Questions SAP TRM (Treasury and Risk Management) (0)
  • SAP Web Dynpro ABAP Interview Questions SAP Web Dynpro ABAP (198)
  • SAP IBP (Integrated Business Planning) Interview Questions SAP IBP (Integrated Business Planning) (0)
  • SAP OO-ABAP (Object Oriented ABAP) Interview Questions SAP OO-ABAP (Object Oriented ABAP) (70)
  • SAP S/4 HANA Finance (Simple Finance) Interview Questions SAP S/4 HANA Finance (Simple Finance) (143)
  • SAP FS-CD (Collections and Disbursements) Interview Questions SAP FS-CD (Collections and Disbursements) (0)
  • SAP PLM (Product Lifecycle Management) Interview Questions SAP PLM (Product Lifecycle Management) (0)
  • SAP SuccessFactors Interview Questions SAP SuccessFactors (33)
  • SAP Vistex Interview Questions SAP Vistex (0)
  • SAP ISR (IS Retail) Interview Questions SAP ISR (IS Retail) (28)
  • SAP IdM (Identity Management) Interview Questions SAP IdM (Identity Management) (0)
  • SAP IM (Investment Management) Interview Questions SAP IM (Investment Management) (0)
  • SAP UI5 Interview Questions SAP UI5 (59)
  • SAP SCM (Supply Chain Management) Interview Questions SAP SCM (Supply Chain Management) (51)
  • SAP XI (Exchange Infrastructure) Interview Questions SAP XI (Exchange Infrastructure) (49)
  • SAP Cloud Platform Interview Questions SAP Cloud Platform (34)
  • SAP Testing Interview Questions SAP Testing (89)
  • SAP SolMan (Solution Manager) Interview Questions SAP SolMan (Solution Manager) (63)
  • SAP MaxDB Interview Questions SAP MaxDB (116)
  • SAP GUI Interview Questions SAP GUI (15)
  • SAP AllOther Interview Questions SAP AllOther (329)