what is SLA? what is OLA? what is the difference bet ween SLA and OLA?
Answer / avishek prakash
A service-level agreement (SLA) is a part of a standardized service contract where a service is formally defined. Particular aspects of the service – scope, quality, responsibilities – are agreed between the service provider and the service user.
An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.
We can see difference between SLA and OLA below:-
1. Service Level Agreement focuses on the service part of the agreement, like uptime of services and performance. On the other hand, Operational Level Agreement is an agreement in respect to maintenance and other services.
2. The Service Level Agreement is basically a contract between a service provider and a customer. OLA is an agreement between the internal support groups of an institution that supports SLA.
3. When comparing the target groups, the OLA has smaller target group than the SLA.
4. Unlike the OLA, the SLA connects the service providers to the customers.
5. The Operational Level Agreement is more technical than the Service Level Agreement.
Is This Answer Correct ? | 4 Yes | 0 No |
What is a condition type? What are the two main groups of condition types?
If I am having material today and also i can deliver today itself why cant I go for cash sale (BV) rather than normal sales order (OR)
Explain what a condition table and an access sequence are and the relationship between them?
what is the difference between incompleate order and backorder processing?
Can anyone share some tickets specially on pricing?
How can I transfer the payment method from customer master to sales order automatically?
In material determination how you configure the system should propose when product A is not available then only system substitute with product B. If A is available 60% quantity. How do you do in the situation?
A customer wants to do purchases whole the week and wants to be billed once in a week for all his purchases during that week. How to do it / configure it in sap?
What is the signifacance of condition type "PMIN" in SD pricing procedure?
Explain credit management.
how can I do (config)? if my product category like this 1 product brand exam 101 brand A, 102 brand B 2 product type exam 501 type water, 502 type resin my sale deal is every customer can buy mix product category if buy 400.00 each can get free goods 10.00 each from any product in mix cat exam customer order line brand type quantity 1 101 501 100.00 2 101 502 100.00 3 102 501 100.00 4 102 502 100.00 mean customer meet target can get free 10.00 each but customer can select material in mix category chot trinnamaitip
wat is parameter id wat is its use ?