what is SLA? what is OLA? what is the difference bet ween SLA and OLA?
- 1 Answers
- 5034 Views
- I also Faced
- E-Mail Answers
Answer Posted / avishek prakash
A service-level agreement (SLA) is a part of a standardized service contract where a service is formally defined. Particular aspects of the service – scope, quality, responsibilities – are agreed between the service provider and the service user.
An operational-level agreement (OLA) defines the interdependent relationships in support of a service-level agreement (SLA). The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services. The objective of the OLA is to present a clear, concise and measurable description of the service provider's internal support relationships.
We can see difference between SLA and OLA below:-
1. Service Level Agreement focuses on the service part of the agreement, like uptime of services and performance. On the other hand, Operational Level Agreement is an agreement in respect to maintenance and other services.
2. The Service Level Agreement is basically a contract between a service provider and a customer. OLA is an agreement between the internal support groups of an institution that supports SLA.
3. When comparing the target groups, the OLA has smaller target group than the SLA.
4. Unlike the OLA, the SLA connects the service providers to the customers.
5. The Operational Level Agreement is more technical than the Service Level Agreement.
| Is This Answer Correct ? | 4 Yes | 0 No |
Post New Answer View All Answers
how will you identify which clear is relevant for your configuration?? In sap sd??
If question will arrise that are you any project,because I am a fresher in sd but I have shown 1 yr of experience. So can I say I'm in implementation or support project?
HOw u have Implement credit management for your client in ur current project >Tell how it starts and it ends.Please provide some real time examples.
Hi Experts,Is SAP Solution Manager an inbuilt software within SAP System or do you have to purchase it from outside?Please answer this question asap.... Looking forward for your express reply...I have interview within 1-2 days. So, give reply to this query asap.. I would be very grateful to you for your timely help.Thanks in advance. Regards
In vfo3 invoice date is showing before billing date invoice date is showing sep 25 but billing date is showing sep18th In wht case the Invoice date is before Billing date
What are the purposes of the number range objects J_1IEXCLOC and J_1IEXCINV? In which conditions 1. either of the two, or 2. both the objects should be used?
Define whether the material can be used at which sales and distribution process
What are the effects of posting goods issue? Explain.
Explain about your role in current/previous project? (If you have one)
how text is determined in Invoice,What are tools used in To_be study
What is product attributes?
What is post goods issue (pgi) ?
Can anyone walk me through the process of what happened when you do the post good issue in delivery? Moment type 601, let’s take that as an example, what happened in SAP? Suppose 601-moment type is posted in SAP, what happened when you do PGI (Post Goods Issue) as any account happens and if yes then what kind of account posting happens. please tell me, after PGI is completed what happens?
i have one sold to party that sold to party have 1000 ship to party but if create order system should take always 80 number ship to party how can you do this?
Can anyone explain about purchase order & purchase requisition?
