How will you handle irate customer?
- 6 Answers
- 17881 Views
- Sitel, Tech Mahindra, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / aleeem.qureshi@gmail.com
first of all I will listen the customer problem carefully
without any interption.i will apologiz for inconvience
which customer has faced.than i will find out the reason
that why customer got inconvience. than will the reason
with assurence of solving within time frame.and i will give
the assurance of better services in future.once querry get
resolved i will contect to the customer.
afterall i will follow the procedure of taking complains.
| Is This Answer Correct ? | 113 Yes | 4 No |
Answer / anila
The first thing that I will do is apologize for the
inconvenience caused to the customer and try to calm him
down by listening to his query patiently. Since he is an
irate customer, I will make sure that I take his query as a
challenge and then try to resolve it at the earliest so that
he has a smile on his face and a feeling of content when he
disconnects the call.
| Is This Answer Correct ? | 37 Yes | 5 No |
Answer / kamlesh
firstly, I will be very patient. I will listen to the customer very patiently, so that i can understand his problem. I will apologise to the customer for any inconvenience caused to him by our company. I will give him the correct resolution to solve his query or problem. Lastly at the end of the call, I will ensure that the customer is satisfied.
| Is This Answer Correct ? | 21 Yes | 1 No |
Answer / sandy
the first thing that i will do is to apologize and at the same time sympathize with the customer . next is to listen attentively and let him know that you are taking note of what he is saying in that way he will know that you're the right person to speak with. finally tell him that you will immediately work on his complains and thank him.
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / manjari
well while handling irated customers first we need to be with more patience and attentive.we must speak in such a manner that the other person must be attracted with the words must be polite.
| Is This Answer Correct ? | 0 Yes | 0 No |
Answer / maya
First of all I will understand the customer that he is facing issue now. I will apologize from my end. Since he is irritate customer. So I will give full confident and assurance to him. Than I will find out the reason that he is facing issue now. And than I will guide and try to resolve the issue at the earliest. Once the issue fixed. So that customer get into cool. Now the customer will completely satisfised with my service.
| Is This Answer Correct ? | 0 Yes | 0 No |
How important is delegation of work to you? How this needs to be done?
A 16 story building has 12000ft on each floor. Company A rents 7 floors and company B rents 4 floors. What is the number of square feet of unrented floor space?
What according to you is a job like at a call center?
What is difference between call center & BPO ?
At genpact(Techsupport) the interviewer on call asked me to start a situational conversation with a stranger requiring some help at a departmental store/railway station/mall etc...how should i do that.
what do u like smart work or hard work.?
why people show off
Why do you want bpo
22 Answers BPO, CSC, Wipro,
what do u know about callcenter
19 Answers 3G Cell Labs, Brigade, Wipro,
What is the mejor think future in the industry.
can u say some thing about our indian politics?
What is e-commerce
-
Call Centre AllOther (2477)
