How will you handle irate customer?
Answer Posted / aleeem.qureshi@gmail.com
first of all I will listen the customer problem carefully
without any interption.i will apologiz for inconvience
which customer has faced.than i will find out the reason
that why customer got inconvience. than will the reason
with assurence of solving within time frame.and i will give
the assurance of better services in future.once querry get
resolved i will contect to the customer.
afterall i will follow the procedure of taking complains.
| Is This Answer Correct ? | 113 Yes | 4 No |
Post New Answer View All Answers
I have completed my graduation in B.A.(Eco) I have 3 - 4 years experiance in staff (Back office). 2 years in office assistant and 1 year in computer operator. from last 7 months I am doing work as Account assistant. I want to join call center so please tell me how to face the intervies of call centers and how should I have present my job profile to them ?
Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.
What steps will you take to deal with an unsatisfied customer?
How to build a good rapport?
What will be your approach to improve customer service?
how fast can you learn things?
how to give your interoduction ,what are the necessayr thing which about we talk .
is maths required for getting job in call centres
What do you consider as your greatest weakness and strength?
name useful online tools that can be used for better customer service
what motivates you? also have you used these motivators with other
please let me know about the versant round...
What do you know about bpo? : bpo
effects of video games?
Do you have exposure to Quartile management ?