What is IVR?
- 8 Answers
- 32445 Views
- HCL, I also Faced
- E-Mail Answers
Answers were Sorted based on User's Feedback
Answer / shareefa
IVR - short for Interactive Voice Response - is a
technology that automates interaction with telephone
callers. Enterprises are increasingly turning to IVR to
reduce the cost of common sales, service, collections,
inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice
prompts and menus to present information and options to
callers, and touch-tone telephone keypad entry to gather
responses. Modern IVR solutions also enable input and
responses to be gathered via spoken words with voice
recognition.
IVR solutions enable users to retrieve information
including bank balances, flight schedules, product details,
order status, movie show times, and more from any
telephone. Additionally, IVR solutions are increasingly
used to place outbound calls to deliver or gather
information for appointments, past due bills, and other
time critical events and activities.
| Is This Answer Correct ? | 23 Yes | 0 No |
Answer / bpo_info_guy
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 29 Yes | 9 No |
Answer / guest
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 9 Yes | 5 No |
Answer / rohit singh
interacive voice response system. interactive voice
response system are used in call center .it used for
interact the customer.
| Is This Answer Correct ? | 7 Yes | 3 No |
Answer / najeeb aslam
IVR basically stands for Interactive voice response. its simple example we use in our daily life is mobile pone inquires for balance checking and other customer services.
Future is of IVRs.
| Is This Answer Correct ? | 5 Yes | 1 No |
Answer / rehan
according to me IVR is a automated syastem ..used to do the
payment through credit card or debit card over the phn
| Is This Answer Correct ? | 0 Yes | 8 No |
I BTech fresher, passed out in year 2011, my percentage is under 60, I couldnt get placed for tht, given this situation I have no go but to get job anywhere, Im plannng to find a job in Call Center, in customer support role. How to convince the interviewer that I need this job? as most call centers do not offer jobs to B.Tech esp Customer Support jobs. Please help
Do you consider yourself successful?
i want m commerce and e commerce topic
I got a chance in company placement in my university .... The h.r ask several random question on the basis of ur communication skill n grammer... Firstly they ask .. Tell me about urself ? . how was ur school life? Fav. Movie n why . tell the story? How was ur First day in college? Etc....
innocent (a)deadly (b)corruption (c)sinful (d) guilty
Tell me someting about paper weight?
speak on the topic money for 2minutes
38 Answers Genpact, Google, Hewitt, IBM, Infosys, Petrochemicals,
Find out the vaue of (7+77+777+7777............Unlimited)/1+11+111+1111
HOW DID U SPENT UR LAST DAY AT SCHOOL?
what r you expact about your selary.
9 Answers Bank Of America, Genpact,
Tell me about a problem you had with a supervisor.
How to speak fluently English
-
Call Centre AllOther (2477)
