Answer Posted / anila

The first thing that I will do is apologize for the
inconvenience caused to the customer and try to calm him
down by listening to his query patiently. Since he is an
irate customer, I will make sure that I take his query as a
challenge and then try to resolve it at the earliest so that
he has a smile on his face and a feeling of content when he
disconnects the call.

Hi.., am weak in Voice and Accent round.. So could u please tell me the sites to practice

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How would you describe your personality?

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How will you manage agents who report into work under the influence of alcohol OR who are under the influence of drugs ?

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Tell something about today's climate?

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What part of BPO do you like and dislike?

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i have received my call caler till now what should i do

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Whatb is Bpo? What is Call centre? What is Telemarketing?

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hey.. what do you know about HSBC??

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How would you describe yourself as a person?

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Do you get along well with co-workers?

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what is semi technical process?

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what is the key aspect that helps improve customer service?

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1. Has modern looking equipment

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hi....... i am a physiotherapist n i want to join bpo nif they ask me y u want 2 join bpo .sendme ur answer

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What is near shore outsourcing?

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