Answer / mini

We can handle angry customers. Firstly, Let the customer
speak. Listen to him completely without disturbing him. Try
to understand and think from his point of view. And then
take a chance to talk and start with a sweet and polite
manner.we need to apologize for the mistake happened. Then
explain the process how it was happened and apologize
again. Then make him try to understand the process how it
can be solved. And ask him for 24 – 48 hours of time. Then
follow up with the case internally. If it is taking more
time, call the customer and ask him for somemore time. He
will have in his mind that the executive is woking on it…
So even if he is angry, he will be convinced.

Answer / vivek

for that we have to listen him without interruption so that
he can pent-up heat.when he get little bit calm,make him
feel that u r too sorry for that problem,as u know his
problem go promptly for the solution.tell him clearly and
confidently about the solution.if it is difficult than u
make him feel that ur doing best and tell him that to be
patience to get a best solution.after the solution is made
u greet some heart touching word so that lastly u made him
feel that this center are for them n cares a lot

Answer / deepak kumar

firstly listen carefully to customer and then solve his/her
problem and solution should have very simply. And then I
will sell my product/service in a polite manner.

Answer / sulabh

we have to chat with them so politely and understand their
problems then we have to say ok in every sentence.

Answer / lalit

i want to say that the best possible way to deal with
customer is to understand thier problem but dont say ok to
them tell them the solution to solve their problem
thier is a limit to say ok so say ok in a limit because it
irritates the customer

Answer / jyoti vishwakarma

at first we have to listen their prolem carefully without
interupt him and thenafter we have to found the reason for
why customer is angrey from us.this is the right manner for
handle a irit customer

Answer / anu

First we have to let him to speak and listen to him
completely. we have to understand him in his point of view.
then start speaking polietly and then give a solution for
the problem.

Answer / sasikumar

we should handle those customer by saying sorry at first for
disturbing you , but we can talk in very polite manner and
we can make them a long conversation with existing problem
and we can sell our product

Answer / skeptictheist

First of all,
Listen to the customer's problem it doesn't matter if the customer's coursing you. Just try to focus in the problem.
Identify the problem and make a resolution.
Don't forget to apologize for the inconvenience.
Teach the customer on how to resolve this issue.
Reiterate the steps and useful advice so that the customer may not able to forget the things you said when this might happen to anyone.
Ask for another service or product that the customer might find it interesting in that way the customer has the right to cancel and renew the service. But this is only for alternative solutions.
If the problem is seems to be getting worse the serrvice needs some further assistance, transfer the call to the technical team and let them assist the customer.
Offer the customer if they want to try other services that they might again be interested in.
Establish a good rapport by saying how's your day with us?, how are you satisfied with our services?, is there anything else that we can assist you?,
Tellbthe customer how is she happy with the problem for having it solved.
Then say thank you and let them know if they have other concerns that we can help you out that we can improve our services. Thank you for calling!

Answer / pop&

we have to uses some durty langugae & if it is possible
slep him or her , tell him or her "dimag ki dhai nai karne
ka kya chal ab kalti maar"

How to deal with customers who deny paying for service/product?

0 Answers  

ITES abbrevation ? What does it mean?

6 Answers   ADP,

Dear All, We have running a esteemed consultancy [FOCUS CONULTANCY] in vadapalani. Our biggest strength is our team work. We placed large number of candidates in international call centre. So any candidate who is interested to workin with international & domestic call centre. pls mail your resume to hari@focusconsultancy.in or please walk in to our office at Focus Consultancy, #11, First Main Road, Vengishwarar Nagar, Vadapalani, chennai - 26. Ph.32462178. Landmark (near to vadapalani murugan temple)&(straight road from vengishwarar temple)&(near to Vijay pharmacy).

0 Answers  

what do you know about bpo what is customer support describe be about your self assume suddenly if you have got 1 lakh rupees, how do you spent that money you cant donate it, you should buy anything cant invest, should not go for party with friends

1 Answers   Ageis Technologies,

plz dont joint in ITronic consultancy Next 2 HP Bunk, Shivaji Nagar,JC Nagar,Banglore they wil promise u placement in international call Centres and cahrege Rs4000. after training they wont care about,wheather u die or alive. plz inform ur Friends.

1 Answers  

Why do u want join the cell center

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How can you relate your previous job to this job? How can you relate your degree to this job?

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0 Answers  

tell me about yourself what content should be told

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