how you handle the angry customer?
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Answer / mini
We can handle angry customers. Firstly, Let the customer
speak. Listen to him completely without disturbing him. Try
to understand and think from his point of view. And then
take a chance to talk and start with a sweet and polite
manner.we need to apologize for the mistake happened. Then
explain the process how it was happened and apologize
again. Then make him try to understand the process how it
can be solved. And ask him for 24 – 48 hours of time. Then
follow up with the case internally. If it is taking more
time, call the customer and ask him for somemore time. He
will have in his mind that the executive is woking on it…
So even if he is angry, he will be convinced.
| Is This Answer Correct ? | 51 Yes | 1 No |
Answer / vivek
for that we have to listen him without interruption so that
he can pent-up heat.when he get little bit calm,make him
feel that u r too sorry for that problem,as u know his
problem go promptly for the solution.tell him clearly and
confidently about the solution.if it is difficult than u
make him feel that ur doing best and tell him that to be
patience to get a best solution.after the solution is made
u greet some heart touching word so that lastly u made him
feel that this center are for them n cares a lot
| Is This Answer Correct ? | 4 Yes | 0 No |
Answer / deepak kumar
firstly listen carefully to customer and then solve his/her
problem and solution should have very simply. And then I
will sell my product/service in a polite manner.
| Is This Answer Correct ? | 3 Yes | 0 No |
Answer / sulabh
we have to chat with them so politely and understand their
problems then we have to say ok in every sentence.
| Is This Answer Correct ? | 9 Yes | 7 No |
Answer / lalit
i want to say that the best possible way to deal with
customer is to understand thier problem but dont say ok to
them tell them the solution to solve their problem
thier is a limit to say ok so say ok in a limit because it
irritates the customer
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / jyoti vishwakarma
at first we have to listen their prolem carefully without
interupt him and thenafter we have to found the reason for
why customer is angrey from us.this is the right manner for
handle a irit customer
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / anu
First we have to let him to speak and listen to him
completely. we have to understand him in his point of view.
then start speaking polietly and then give a solution for
the problem.
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / sasikumar
we should handle those customer by saying sorry at first for
disturbing you , but we can talk in very polite manner and
we can make them a long conversation with existing problem
and we can sell our product
| Is This Answer Correct ? | 3 Yes | 3 No |
First of all,
Listen to the customer's problem it doesn't matter if the customer's coursing you. Just try to focus in the problem.
Identify the problem and make a resolution.
Don't forget to apologize for the inconvenience.
Teach the customer on how to resolve this issue.
Reiterate the steps and useful advice so that the customer may not able to forget the things you said when this might happen to anyone.
Ask for another service or product that the customer might find it interesting in that way the customer has the right to cancel and renew the service. But this is only for alternative solutions.
If the problem is seems to be getting worse the serrvice needs some further assistance, transfer the call to the technical team and let them assist the customer.
Offer the customer if they want to try other services that they might again be interested in.
Establish a good rapport by saying how's your day with us?, how are you satisfied with our services?, is there anything else that we can assist you?,
Tellbthe customer how is she happy with the problem for having it solved.
Then say thank you and let them know if they have other concerns that we can help you out that we can improve our services. Thank you for calling!
| Is This Answer Correct ? | 0 Yes | 0 No |
Answer / pop&
we have to uses some durty langugae & if it is possible
slep him or her , tell him or her "dimag ki dhai nai karne
ka kya chal ab kalti maar"
| Is This Answer Correct ? | 0 Yes | 7 No |
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