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how you handle the angry customer?

Question Posted / mini

Answer Posted / mini

We can handle angry customers. Firstly, Let the customer
speak. Listen to him completely without disturbing him. Try
to understand and think from his point of view. And then
take a chance to talk and start with a sweet and polite
manner.we need to apologize for the mistake happened. Then
explain the process how it was happened and apologize
again. Then make him try to understand the process how it
can be solved. And ask him for 24 – 48 hours of time. Then
follow up with the case internally. If it is taking more
time, call the customer and ask him for somemore time. He
will have in his mind that the executive is woking on it…
So even if he is angry, he will be convinced.

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