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Answer Posted / skeptictheist
First of all,
Listen to the customer's problem it doesn't matter if the customer's coursing you. Just try to focus in the problem.
Identify the problem and make a resolution.
Don't forget to apologize for the inconvenience.
Teach the customer on how to resolve this issue.
Reiterate the steps and useful advice so that the customer may not able to forget the things you said when this might happen to anyone.
Ask for another service or product that the customer might find it interesting in that way the customer has the right to cancel and renew the service. But this is only for alternative solutions.
If the problem is seems to be getting worse the serrvice needs some further assistance, transfer the call to the technical team and let them assist the customer.
Offer the customer if they want to try other services that they might again be interested in.
Establish a good rapport by saying how's your day with us?, how are you satisfied with our services?, is there anything else that we can assist you?,
Tellbthe customer how is she happy with the problem for having it solved.
Then say thank you and let them know if they have other concerns that we can help you out that we can improve our services. Thank you for calling!
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