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what is the difference between coustomer service &
satisfaction.
- 8 Answers
- 14226 Views
- Call Centre, Citi Bank, CitiGroup, I also Faced
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Answers were Sorted based on User's Feedback
Answer / dylan nathan nino
customer service is the thing we do for the customers, may
it be of assistance in data or information, while
satisfaction is the on the customers side, or customers
feeling, whether he is satisfied of the service rendered to
him or not.
| Is This Answer Correct ? | 36 Yes | 3 No |
Answer / suresh arora
Customer service means to solve the customer's problem on
time. and If the customer's problem is solved then customer
is satisfied.
| Is This Answer Correct ? | 28 Yes | 2 No |
Answer / tushar. k , mohite
Customer service is trying to resolve customers query in the
first attempt which leads to customer satisfaction.
| Is This Answer Correct ? | 3 Yes | 0 No |
Answer / sivramakrishnan
If any service we are providing to the customer, either
informations or data,is called as customer service,
The person who providing all the information which he
require up to his satisfaction is customer satisfaction.
| Is This Answer Correct ? | 2 Yes | 0 No |
Answer / marwa ali mohamed
the zetral aim of the customer service is to concentrate on
the real problem of the customer and understand it in
acorrectly way then try to find the suitable solution for
this problem the satisfication is the result ofthe
confdince and hapiness of the custmer from this sevice and
the place
| Is This Answer Correct ? | 1 Yes | 0 No |
Answer / mohan krishna reddy
customer service is a thing which a cce has to do frm his
depth of his heart..... customer gets the info .
in this case 2 ans are there.
1.satisfied=business will develop..
2.not satisfied=this unhappy customer makes bad propaganda
regarding good..
.a cce job is not to giving info ..but acquiring cust
satisfaction..
| Is This Answer Correct ? | 3 Yes | 3 No |
Answer / kapil soni
custmer service is q organization ability to supply their
cstmer want $needo s.,,,,,,,,,,,,,custmer satisfaction is
cce ability to comunicate,to give actual solution regarding
his problm or query.
| Is This Answer Correct ? | 1 Yes | 3 No |
Answer / hellan
customer is a kind of job but satisifaction means we do the
job from ou bottom of the heart.
| Is This Answer Correct ? | 7 Yes | 18 No |
Why are you interested working in Call Center?
when god is infront of u what would be ur three wishes and why??
12 Answers Accenture, Genpact, Infosys,
Is there anyone who can advice me. Plz read and answr: I have 2yrs of call center exp since 2005. Worked for 2 diff MNC. But bcos of my mothers illness I was not able to work last two yrs.Mom was suffering frm deadly disease.In this whole I was roaming with her in singapore & India as no one else there to take care. But I couldn't save her even after this long effort. Now I want to start my work again but scared to face interview. When they ask me abt the Gap I just say the truth. trying all over but not getting selected. Can u advise me to handle the interview.Now I am staying in Kolkata. But I dont mind to relocate myself for job.
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