what are the works of team leader in call center
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Answer / nayak
TO manage the team effectively and motivate the team
members to give their best.provide day to day
updation.solve their query.grievences.try to bring out the
feeling of oneness
| Is This Answer Correct ? | 88 Yes | 6 No |
Answer / mahesz
To Take care of the team with motivation. Checking on daily
performance of each team member which includes (Shift and
Break Adherence, AHT, Occupancy, Ringtime and of course
quality, and give them the feedback on area of improvement
and tracking attendence,remote or nice call monitoring,
taking escalations and taking team meetings and also giving
update about the new information on floor. So, it helps
agents' or team memebers can wrap the calls soon maintain
the AHT and SL when there is spike in call flow. Recognize
the good players of the team and outlayers. Give more
importance to outlayers and do not neglect good performers.
Give an opportunity/responsbility to the good performers as
ur back up to check the outlayers performances before there
shift or after there shift or when team leaders presence is
not there. So, that performance will not decline.
Interacting with backend and trouble shooting unsolved
issues through mails or trunk calls.
| Is This Answer Correct ? | 80 Yes | 4 No |
Answer / mohsin s. shaikh
First checking the presence of each and every member on the
daily basis. TAT{Turn around time), quality, working hours,
Aux(breaks} whould be monitored. Quality and tat should be
given special importance in for the feedback. Motivation
and enthu to the team mates that they are the best team.
Being co-operative, freindly. appreciating the work done by
the team mates, mtivating for the promotions and the next
step to their success.
| Is This Answer Correct ? | 19 Yes | 5 No |
Whay did you join us to B P O
people prefer ambiguity to (a) rationality (b)clarity (c) certainty (d)pervesity
Hi Mr.Anil even i am looking for the same to start up a call center did u come to know the details if u plese let me alo know.my mail id is madhueric11@gmail.com
what did you learn from your last job? which type of the qualities a Team Leader need?
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10 Answers Infosys, Sutherland,
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U WERE TRAVELLING FROM A TRAIN AND U SAW A THIEF THEN......?
tell me something about yourself but something more eloborate what is bpo? what u did after passing ur graduation in july2009?
why you have customer care as a CAREER
it took me about 5 years to do a software coarse of 2 years.i am often asked in interviews what i did all those time. what is the most appropriate answer?
I want to know in detail about SHRINKAGE & Atteration, the two terms mainly used in call center interview ?
1 Answers IntelNet, Tech Mahindra,
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Call Centre AllOther (2477)
