what are the works of team leader in call center
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Answer Posted / mohsin s. shaikh
First checking the presence of each and every member on the
daily basis. TAT{Turn around time), quality, working hours,
Aux(breaks} whould be monitored. Quality and tat should be
given special importance in for the feedback. Motivation
and enthu to the team mates that they are the best team.
Being co-operative, freindly. appreciating the work done by
the team mates, mtivating for the promotions and the next
step to their success.
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