Answer Posted / mahesz

To Take care of the team with motivation. Checking on daily
performance of each team member which includes (Shift and
Break Adherence, AHT, Occupancy, Ringtime and of course
quality, and give them the feedback on area of improvement
and tracking attendence,remote or nice call monitoring,
taking escalations and taking team meetings and also giving
update about the new information on floor. So, it helps
agents' or team memebers can wrap the calls soon maintain
the AHT and SL when there is spike in call flow. Recognize
the good players of the team and outlayers. Give more
importance to outlayers and do not neglect good performers.
Give an opportunity/responsbility to the good performers as
ur back up to check the outlayers performances before there
shift or after there shift or when team leaders presence is
not there. So, that performance will not decline.
Interacting with backend and trouble shooting unsolved
issues through mails or trunk calls.

why do u want to switch

2609

---

How would you convince everyone to adopt to change and what changes would you like to make?

1970

---

Speak about "The impact of coffee in our daily life"

5139

---

In call centre which types of calls we receive? answer in short.

2443

---

hey.. what do you know about HSBC??

5136

---

how to give your interoduction ,what are the necessayr thing which about we talk .

3092

---

9. Insists on error-free records

2662

---

What challenges did you face stepping into a leadership role?

3327

---

why you want 2 join bpo ,after completing hotel managment?

3209

---

how does your home town differs from hyderabad speak it for three minutes

2844

---

For which process u are coming... I'm bpo like convergys

2058

---

wata is all about qm intigration

2643

---

Why did you leave your previous job and tell me about it?

2356

---

Are you comfortable working in night shifts? : bpo

1205

---

i want m commerce and e commerce topic

1696

---