Answer / priya

Handling an irate customer is really a challenge. But with
apologizing and proper attention to his concern makes him
happy. First step is apologize, then listen him carefully
the at last assure him that his concern will be handled
with immediate effect.

Note : Please suggest any other ways which can be think.

Answer / pradeep r

If a customer is irate,
All you need to do is.
First, listen to the customer, do not iterupt him in
between, let him speak out completely. (Mean while you
understand the question and find a resolution) Customer
will stop at a point when he is all done.
Now is the time you start,
Appologise if needed, use your soft skill, empathize or
simpathise. Inform the customer that you will definately
help him (Taking owner ship).
when he listnes to you, give the resolution, if not happy
provide the alternative. if still not happy, inform him you
will try to do the best of best to solve the concern. And
if not agreeing then transfer the call to manager.

I bet the customer will be 100% satified with your service.
eventhough if his need is not met.

Answer / gayathri

First listen carefully to the situation, make notes of the
details u may need them later. Even if it was your colleuges
fault you apologise on their behalf for what has happened.
Comprehend to the situation,make the customer understand
what exactly went wrong and ensure that ur facts and details
are correct.And assure to the customer that you will take
care of the issue and give him a solution i.e tell him your
next step of actions in order to resolve his issue and give
him a date as to by when will it be resolved. Also after you
have resolved it kindly follow it up with the customer call
him back and let him know that everything is in place and
that if he is satisfied with that resolution. Now thats's
what is excellent Customer Service.

Answer / gervie

never,never to argue you have to listen carefully

Answer / lovely kummu

Put yourself under customer shoes

Answer / raghunandan

first i will appolise for the inconvence which he has been
fased by him
i will try to sote it out and if not i will ask my flore
manager or teem leader tohelp me out in saoting the out at
the time

Answer / sgt k.biju

Firstly, empathise with the customer's state and assure him that the company's main goal is his satisfaction even if there have to amends that cost the company.Saying so, listen and make an note of the all the meticulous details he specifies and resolve the issue in conformity with the company principles.If he seems to be not pleased with your solution assure him that your manager is apprised of it and he would take care of the issue favourably.

Answer / amol

Firstly You must be apologised, Listen his problem very
carefully, It will give much time to prepare yourself for
give the correct reply. Use such polite and lenient words
while conversation that you can make let him asured that
you are the only one who can solve his problem. Take more
pause and use more smooth language as U can. That will
definately affect infavour of you.

Answer / sgt k.biju

Firstly, empathise with the customer's state and
assure him that the company's main goal is his
satisfaction even if there have to amends that cost
the company.Saying so, listen and make an note of
the all the meticulous details he specifies and
resolve the issue in conformity with the company
principles.If he seems to be not pleased with your
solution assure him that your manager is apprised
of it and he would take care of the issue favourably.

Answer / guest

to be like spanch then start to smpethis with him

SPEAK ON FASHION?

4 Answers   Jindal,

HOW DID U SPENT UR LAST DAY AT SCHOOL?

4 Answers   Convergys,

All question of call centre which will ask in interview, please send me on my email id as soon as possible

1 Answers   DELL, HJ, Wings Customer Care,

hi, i have done my bsc. csc 2009 passed out.. i was looking out for a day shift job... now its a year gap.. i m in search of a job.. if interviewer ask me abt the gap.. wat shud i tell ple tel me... n help me out

2 Answers   IBM,

Do you like multi-tasking or you prefer to tackle one problem at a time?

0 Answers  

How will you manage your KPI's? How will you deal with a customer who calls you and starts yelling at you?

1 Answers   IBM,

I am Nishkam, i am trying for DELL BPO, Is there anyone who had the expiriance with them.....pls let me know how to clear their interview session? how much phases they have?

0 Answers  

What is the reason to quit your present job? OR Why you want to change your current job?

2 Answers   IBM,

Tell me about your favorite destination

1 Answers   Accenture, Amazon, Convergys,

please send me international call centres question and ans. on my mail id(1980faisal.faisal@gmail.com) Thanks

0 Answers   DELL,

hi, I wish like to do a call center job, so please send me the all questions and answers belonging to that

2 Answers   eTelecare, Sykes Enterprises,

why are you want to join call centre. Don't say the same anwers, its a growing indresty....so on. Give me different anwers.

5 Answers   HSBC, IBM,