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Answer Posted / gayathri
First listen carefully to the situation, make notes of the
details u may need them later. Even if it was your colleuges
fault you apologise on their behalf for what has happened.
Comprehend to the situation,make the customer understand
what exactly went wrong and ensure that ur facts and details
are correct.And assure to the customer that you will take
care of the issue and give him a solution i.e tell him your
next step of actions in order to resolve his issue and give
him a date as to by when will it be resolved. Also after you
have resolved it kindly follow it up with the customer call
him back and let him know that everything is in place and
that if he is satisfied with that resolution. Now thats's
what is excellent Customer Service.
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sir i applied for ass. sequirity officer from barc but i could not get any notice or call letter pl tell us
why do u want to switch
Respected sir,madam this is jyoti ranjan intersted for(BPO/CALLCENTER) so if u would send 2 me all types of BPO/CALLCENTER question then i shall greatfull 2 you.thanking you.
why do u want to join a call center?i am a bachelor of arts grudute and want to join bpo in third level manager?
Hi Mr.Anil even i am looking for the same to start up a call center did u come to know the details if u plese let me alo know.my mail id is madhueric11@gmail.com
Can you work independently?
if a costumer is used to buy Rs 15/kg he comes to you in your shop and you are selling 30/kg then how you will satisfy the costumer as well as management?
why you feel you would be suitable for Inbound customer service consultant role in a bank ?
How would I sell something to some one over the phone? What is selling skill?
Will you be happy to re-locate, if required?
If your boss was present here, what do you think he would say about you?
How to deal with the customer having a language barrier?
WHAT IS THE MAIN JOB PROFILE OF BEST CALL CENTRE
tell about ur self,what do u know about call center n iam an Be graduate how i should answer
Please post HSBC linguistic round interview questions with answers, favourite teacher, favourite holiday spot, about colors, about picture discussions, please post these questions if anyone faces HSBC interview its a cruical round, everyone flunks mostly here so if everyone posts these questions it will be helpful to all
