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Answer Posted / sgt k.biju
Firstly, empathise with the customer's state and
assure him that the company's main goal is his
satisfaction even if there have to amends that cost
the company.Saying so, listen and make an note of
the all the meticulous details he specifies and
resolve the issue in conformity with the company
principles.If he seems to be not pleased with your
solution assure him that your manager is apprised
of it and he would take care of the issue favourably.
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