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Answer Posted / sgt k.biju
Firstly, empathise with the customer's state and
assure him that the company's main goal is his
satisfaction even if there have to amends that cost
the company.Saying so, listen and make an note of
the all the meticulous details he specifies and
resolve the issue in conformity with the company
principles.If he seems to be not pleased with your
solution assure him that your manager is apprised
of it and he would take care of the issue favourably.
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tell me about your your marvelous day that you have spent till now
In my recent interview i was asked what did u do all these years and why are u looking for a job now.(plz help me out to ans dis question as i am a fresher and i finished my masters in 2007 but i was interested in working but my interest was to do business in fd.
which is the memorable in ur life?
what are the responsibilities as a call centre execuitive when we talk to the customer ?
speak an minute where u reside
How Did you spent you're last Night?
How can you relate your previous job to this job? How can you relate your degree to this job?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
speak about mumbai for 5 min
Speak about "The impact of coffee in our daily life"
Are you a good team player?
How to deal with unreasonable customer demands?
How do you measure good customer service?
Why do you want to work in a call center?
what's ur financial needs? how to face a furious customer? do you know how to motivate other?
