Answer Posted / priya
Handling an irate customer is really a challenge. But with
apologizing and proper attention to his concern makes him
happy. First step is apologize, then listen him carefully
the at last assure him that his concern will be handled
with immediate effect.
Note : Please suggest any other ways which can be think.
| Is This Answer Correct ? | 44 Yes | 3 No |
Post New Answer View All Answers
What is the formula of staffing
If you had power'what you would had to do with it?
why dell only ?,
How will you manage your study?
What will you do in a situation where system shuts down and you still handling customer on the phone?
What is a virtual call center?
what are the key resposibilities of Team Leader
is maths required for getting job in call centres
How would your team/manager describe you?
starting with your last job, would you tell me about some of your achievements that was recognized by your superiors?
What are the important things you need to take care of implementing a crm solution to your business?
Which place most you like and why?
What was your Service Level Agreement ( SLA) Ratio :-
whay u r join RBS? and what do u know about this co. tell me somethng about RBS ?
Give me an example scenario of a poor customer service and what would you do differently?