You have a team member who is an under-performer. How will
you address the situation?
Answers were Sorted based on User's Feedback
Answer / ramesh gupta
I would first pull up his data for last 3-4 weeks and try
to identify regarding the areas of concern. Then I'll sit
and discuss with him regarding his performance. While on
discussion I'll try to judge: Is it because of any process
knowledge issue? Is it because of lack of interest? Is it
because of some personal problems? Or of some other
reasons? Based on the entire discussion I'll come to know
where he is lacking behind resulting to downfall in
performance. If it is because of knowldge I need to arrange
training, mentoring or coaching programs to improve his
performance. Moniter his performance during this period and
amend the action plan, if required. If it is for
disinterest, then altogether a different action plans needs
to be initiated.
Is This Answer Correct ? | 24 Yes | 0 No |
Answer / zubair
by doing al this you will not get to know his lacking areas
you need to do the real time montoring on the agent i.e,
you need to listen his calls on daily basis for one hour
you will knw what the problem he is facing you can infrome
him the procedure to over come that area and give his best
in that also...
IF YOU THINK ITS RIGHT ANSWER MAIL ME
ON:zubair_zaks@yahoo.com
Is This Answer Correct ? | 0 Yes | 1 No |
Answer / anwer
I will go through the issue, why his performance is getting
affected.after short out his problem i monitor him on daily
basis and teach him tricks to improve his performance.and i
will leave things open front him so that he can improve.
thanks
Is This Answer Correct ? | 0 Yes | 1 No |
What is the reason to quit your present job? OR Why you want to change your current job?
What is the metric RSA?
why bpo
22 Answers Access, Convergys, CSC, Genpact, One Touch Solutions, Tata Business Support Services TBSS, Wipro,
Describe your ideal job?
6 Answers DELL, Nestle, Petronas,
HANDLING CONFIDENTIALITY? HANDLING AGREESSIVE CUSTOMERS? HANDLING,LOGGING AND ROUTING OF ALL QUERIES?
What was the outcome when you had to take a lead in an important project? please answer my question asap!!!! thank you
1 Answers Convergys, Great Eastern, Medical Transcriptionists, San Miguel Corporation,
i completed my MCA in the year 2008, but to recession i didnot get any s/w job. so want to turn to bpo's now. so, if in bpo's if they ask like this " being an MCA post graduate why u r turning out to this bpo's instead of s/w jobs" please answer this question with detailed! please help me out!
am pursuing mba & after this i want to get into call centres.and if they ask y u want to work in call centres.udid ur mba.so what ans should i give.
what traits or qualities do you feel could be strengthened or improved?
Stubborn (a)willing (b)obstinate (c)pliable (d)easy
Why do you want to be the part of Barclays?
6 Answers Barclays, Serco, SPERC,
suppose in interview ,hr told u to sell this pen then how u will sell ???