Answer / ramesh gupta

I would first pull up his data for last 3-4 weeks and try
to identify regarding the areas of concern. Then I'll sit
and discuss with him regarding his performance. While on
discussion I'll try to judge: Is it because of any process
knowledge issue? Is it because of lack of interest? Is it
because of some personal problems? Or of some other
reasons? Based on the entire discussion I'll come to know
where he is lacking behind resulting to downfall in
performance. If it is because of knowldge I need to arrange
training, mentoring or coaching programs to improve his
performance. Moniter his performance during this period and
amend the action plan, if required. If it is for
disinterest, then altogether a different action plans needs
to be initiated.

Answer / zubair

by doing al this you will not get to know his lacking areas
you need to do the real time montoring on the agent i.e,
you need to listen his calls on daily basis for one hour
you will knw what the problem he is facing you can infrome
him the procedure to over come that area and give his best
in that also...


IF YOU THINK ITS RIGHT ANSWER MAIL ME
ON:zubair_zaks@yahoo.com

Answer / anwer

I will go through the issue, why his performance is getting
affected.after short out his problem i monitor him on daily
basis and teach him tricks to improve his performance.and i
will leave things open front him so that he can improve.

thanks

what were u doing for last two year?

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