You have a team member who is an under-performer. How will
you address the situation?
- 3 Answers
- 8815 Views
- MetLife, I also Faced
- E-Mail Answers
Answer Posted / ramesh gupta
I would first pull up his data for last 3-4 weeks and try
to identify regarding the areas of concern. Then I'll sit
and discuss with him regarding his performance. While on
discussion I'll try to judge: Is it because of any process
knowledge issue? Is it because of lack of interest? Is it
because of some personal problems? Or of some other
reasons? Based on the entire discussion I'll come to know
where he is lacking behind resulting to downfall in
performance. If it is because of knowldge I need to arrange
training, mentoring or coaching programs to improve his
performance. Moniter his performance during this period and
amend the action plan, if required. If it is for
disinterest, then altogether a different action plans needs
to be initiated.
| Is This Answer Correct ? | 24 Yes | 0 No |
Post New Answer View All Answers
I BTech fresher, passed out in year 2011, my percentage is under 60, I couldnt get placed for tht, given this situation I have no go but to get job anywhere, Im plannng to find a job in Call Center, in customer support role. How to convince the interviewer that I need this job? as most call centers do not offer jobs to B.Tech esp Customer Support jobs. Please help
generally, now a days all call center and IT companies are asking us to speak or talk on some topics?
What do you know about bpo? : bpo
Click here for more job opening in bpo. http://www.123outsource.net/call_center_inbound_customer_care_philippines_manila.php
what is difference between marketing and kpo
Why would you be absent at work, except for natural calamities?
which type questions ask me in call centerin tatasky?
speak about mobile communication for 4minutes(topic)
Your last travel experience?
It was suggested from an aol. advisor that my code of entrace to the aol email and other be changed to something else. I thought that I could have my own Code? What is going on?
why animal cells are not totipotent like plant cell?
How can we define that the person is an intertesting person?
if u r gettin more pay from another company, wht will u do....? 1.u will leave us an join tht company an y
WHAT IS FORMALITIES BEFORE INTERVIEW IN DOMESTIC CALL CENTER ??
What is technical voice process job in BPO? Please give answer in details. What type of work i have to do?
