Answer / dheerendra negi

B.P.O. Means Business Process Outsourcing
which deals with CRM ( Customer relationship management.).
IN the BPO call are made & receive. It can be inbound or
outbond. it is just like a helpdesk where customer query
are solve. It is basicly link between the cusomtomer & its
company..Main motive is customer satisfaction....

Answer / kanth

B.P.O means Business Process Outsourcing

Answer / dheerendra negi

Call centre deals with IT busines.
B.P.O. Means Business Process Outsourcing
which deals with CRM ( Customer relationship management.).
IN the BPO call are made & receive. It can be inbound or
outbond. it is just like a helpdesk where customer query
are solve. It is basicly link between the cusomtomer & its
company..Main motive is customer satisfaction....

Answer / mann

BPO is Business process outsourcing, when a company hires
some another company in order to do it's work process, it is
called the process is being outsourced. for ex. an insurance
company can hire some another company to do it's janitorial
or landscaping works with more efficiency and in a
stipulated time because the hired company is specialized in
doing that work.
Outsourcing of work is done with the view that,
a)it save cost of the company.
b)work are performed efficiently and within a given time frame.
c)work can be done from any geographical location.
d)hiring more skilled and person of specific knowledge.


Call center is a part of BPO operation,where calls are
received and made for CRM (Customer Relationship
Management),either to resolve customer queries or to remind
him for payment or to educate them about new schemes and
offers of the company or for sales upgradation.

Answer / g.v.raghu kiran

B.P.O is Business process outsourcing.
which deals with C.R.M.
transfer of non core jobs to the third party vendor.
it deals with inbound & outbound calls (i.t call center job)
and also deals with finance,accounts,automotive,etc non
voice jobs.this b.p.o is a line between customer and
company.

Answer / sujatha.g

BPO Means (Business Process Outsourcing),Which deals with
CRM(Customer Relationship Management)&customer ask any type
of questions what ever its company these4 questions clear
by in this way,BPO is a best way between customer?&company.

Answer / jonny

BPO Means Business Process Outsourcing...
I would say its a process of outsourcing the business.
and it is quite common that most of the folks knew, its a
call center or a customer services agency where service
agents interact with customers and customers interact with
service agents (it could also be expressed as INBOUND AND
OUTBOUND interaction process, where people get calls and
make calls on any business needs "it could be computer
troubleshooting, problem solving, business product selling
and more the business needs" all that matters here is
solving the customer query or selling the business product
with the better customer satisfaction.

it can also be elaborated in detail about it, but for a
first impact this is more then enough.

Thanks,
Jonny

Answer / vamsi

bpo means business process outsourcing.generally bpo is
divided into two modules customer support and tech
support.in customer support there would be two process in
bound&outbound.in inbound process clients will make calls
enquiry about the desired information which they are
looking for.while coming to the outbound process it is
completely a sales process where in we have to make calls
to the customer and convince them to buy our products.
and in tech support we have two
process one is voice based and another one is non-
voice.generally in voice basis process clients will call us
and ask queries related to there technical problems
(generally trouble shooting).well coming to the non voice
it would be chat and e-mail support.

Answer / vikash kumar

B.P.O means Business process outsourcing. It deals with CRM
(Customer relationship management). In B.P.O either we
make call or receive calls it can be inbound or outbound
and In other way B.P.O gives way the company to achieve
transformational outcomes much and more quickly.

Answer / bipin mishra

business process for out sources ,when any company have a
larg amount of customer and unable to handle the call in
his office ,than they open a centrelized aera where they
handle the attand the call& quary of it's own coustomer and
make his business on groth with good relationship with
coustomer.

what is oops interview

4 Answers   Aegis, HP,

Complete the story ? "Last night i was passing through a graveyard ..... or "Last night i was passing through a street .... complete the story.......

7 Answers   Convergys,

Rate yourself from 1-10 what would you give and why? If you had won 1 billion dollars at the lottery or at the casino,where would you like to spend the rest of it except for volunteer works or in charities?

0 Answers   Cognizant,

you did mba why do you want to join in bpo?

6 Answers   HSBC, Sun Life, Sutherland,

Is there anyone who can advice me. Plz read and answr: I have 2yrs of call center exp since 2005. Worked for 2 diff MNC. But bcos of my mothers illness I was not able to work last two yrs.Mom was suffering frm deadly disease.In this whole I was roaming with her in singapore & India as no one else there to take care. But I couldn't save her even after this long effort. Now I want to start my work again but scared to face interview. When they ask me abt the Gap I just say the truth. trying all over but not getting selected. Can u advise me to handle the interview.Now I am staying in Kolkata. But I dont mind to relocate myself for job.

2 Answers  

what is the most biggest problem that you ever had in your life,and what did you do to make it right?..

3 Answers   HSBC,

I joined sutherland bpo on 16th september 2015 and left on 6th october 2015? Now they are asking for recovery of rs 8500. What if i don't pay the amount? I left that bpo due to work pressure. Can they take legal action against me? If i don't pay recovery amount. They did not give any salary to me, because i worked only for 20 days. And in my offer latter it is mentioned that i have to pay 1 month salary to company, if i leave the company without giving notice period of 15 days.

1 Answers  

what r ur hobbies?

23 Answers   Cli3l, FirstSource, Skype,

u having experience of more than 2 yeras in marketing so why u want to join bpo?

0 Answers   Infosys,

why do you want to change the company

6 Answers   Wipro,

why should i hire you?

8 Answers   C3I, Polaris, TCS,

what is the negetive & postive thing in u?

4 Answers   BPO, HCL,