what is B.P.O ?
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Answer / dheerendra negi
B.P.O. Means Business Process Outsourcing
which deals with CRM ( Customer relationship management.).
IN the BPO call are made & receive. It can be inbound or
outbond. it is just like a helpdesk where customer query
are solve. It is basicly link between the cusomtomer & its
company..Main motive is customer satisfaction....
| Is This Answer Correct ? | 198 Yes | 14 No |
Answer / dheerendra negi
Call centre deals with IT busines.
B.P.O. Means Business Process Outsourcing
which deals with CRM ( Customer relationship management.).
IN the BPO call are made & receive. It can be inbound or
outbond. it is just like a helpdesk where customer query
are solve. It is basicly link between the cusomtomer & its
company..Main motive is customer satisfaction....
| Is This Answer Correct ? | 59 Yes | 9 No |
Answer / mann
BPO is Business process outsourcing, when a company hires
some another company in order to do it's work process, it is
called the process is being outsourced. for ex. an insurance
company can hire some another company to do it's janitorial
or landscaping works with more efficiency and in a
stipulated time because the hired company is specialized in
doing that work.
Outsourcing of work is done with the view that,
a)it save cost of the company.
b)work are performed efficiently and within a given time frame.
c)work can be done from any geographical location.
d)hiring more skilled and person of specific knowledge.
Call center is a part of BPO operation,where calls are
received and made for CRM (Customer Relationship
Management),either to resolve customer queries or to remind
him for payment or to educate them about new schemes and
offers of the company or for sales upgradation.
| Is This Answer Correct ? | 26 Yes | 1 No |
Answer / g.v.raghu kiran
B.P.O is Business process outsourcing.
which deals with C.R.M.
transfer of non core jobs to the third party vendor.
it deals with inbound & outbound calls (i.t call center job)
and also deals with finance,accounts,automotive,etc non
voice jobs.this b.p.o is a line between customer and
company.
| Is This Answer Correct ? | 16 Yes | 2 No |
Answer / sujatha.g
BPO Means (Business Process Outsourcing),Which deals with
CRM(Customer Relationship Management)&customer ask any type
of questions what ever its company these4 questions clear
by in this way,BPO is a best way between customer?&company.
| Is This Answer Correct ? | 12 Yes | 3 No |
BPO Means Business Process Outsourcing...
I would say its a process of outsourcing the business.
and it is quite common that most of the folks knew, its a
call center or a customer services agency where service
agents interact with customers and customers interact with
service agents (it could also be expressed as INBOUND AND
OUTBOUND interaction process, where people get calls and
make calls on any business needs "it could be computer
troubleshooting, problem solving, business product selling
and more the business needs" all that matters here is
solving the customer query or selling the business product
with the better customer satisfaction.
it can also be elaborated in detail about it, but for a
first impact this is more then enough.
Thanks,
Jonny
| Is This Answer Correct ? | 9 Yes | 1 No |
Answer / vamsi
bpo means business process outsourcing.generally bpo is
divided into two modules customer support and tech
support.in customer support there would be two process in
bound&outbound.in inbound process clients will make calls
enquiry about the desired information which they are
looking for.while coming to the outbound process it is
completely a sales process where in we have to make calls
to the customer and convince them to buy our products.
and in tech support we have two
process one is voice based and another one is non-
voice.generally in voice basis process clients will call us
and ask queries related to there technical problems
(generally trouble shooting).well coming to the non voice
it would be chat and e-mail support.
| Is This Answer Correct ? | 8 Yes | 0 No |
Answer / vikash kumar
B.P.O means Business process outsourcing. It deals with CRM
(Customer relationship management). In B.P.O either we
make call or receive calls it can be inbound or outbound
and In other way B.P.O gives way the company to achieve
transformational outcomes much and more quickly.
| Is This Answer Correct ? | 9 Yes | 3 No |
Answer / bipin mishra
business process for out sources ,when any company have a
larg amount of customer and unable to handle the call in
his office ,than they open a centrelized aera where they
handle the attand the call& quary of it's own coustomer and
make his business on groth with good relationship with
coustomer.
| Is This Answer Correct ? | 17 Yes | 12 No |
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