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what is B.P.O ?
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- BPO, Convergys, HCL, IBM, Mphasis, TATA, Tata Business Support Services TBSS, Wipro, I also Faced
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Answer Posted / mann
BPO is Business process outsourcing, when a company hires
some another company in order to do it's work process, it is
called the process is being outsourced. for ex. an insurance
company can hire some another company to do it's janitorial
or landscaping works with more efficiency and in a
stipulated time because the hired company is specialized in
doing that work.
Outsourcing of work is done with the view that,
a)it save cost of the company.
b)work are performed efficiently and within a given time frame.
c)work can be done from any geographical location.
d)hiring more skilled and person of specific knowledge.
Call center is a part of BPO operation,where calls are
received and made for CRM (Customer Relationship
Management),either to resolve customer queries or to remind
him for payment or to educate them about new schemes and
offers of the company or for sales upgradation.
| Is This Answer Correct ? | 26 Yes | 1 No |
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