what is B.P.O ?
- 22 Answers
- 49483 Views
- BPO, Convergys, HCL, IBM, Mphasis, TATA, Tata Business Support Services TBSS, Wipro, I also Faced
- E-Mail Answers
Answer Posted / vamsi
bpo means business process outsourcing.generally bpo is
divided into two modules customer support and tech
support.in customer support there would be two process in
bound&outbound.in inbound process clients will make calls
enquiry about the desired information which they are
looking for.while coming to the outbound process it is
completely a sales process where in we have to make calls
to the customer and convince them to buy our products.
and in tech support we have two
process one is voice based and another one is non-
voice.generally in voice basis process clients will call us
and ask queries related to there technical problems
(generally trouble shooting).well coming to the non voice
it would be chat and e-mail support.
| Is This Answer Correct ? | 8 Yes | 0 No |
Post New Answer View All Answers
why should i join wipro bpo but not any other
FIRST DAY OF COLLEGE?
Discribe Banglore?
what is the call center
Panel interview; how do handle different issues coming from different workloads or multiple responsibilities i.e troubleshooting of browser, billing, cable TV, and phone?
which type questions ask me in call centerin tatasky?
I am a fresher and still in my probation period in wipro bps . And I have been put in PIP ( performance improvement plan) as I got many errors in my duration. Does that mean they will terminate me? Also if they will do this , do i need to tell in my new job interviews about the offer letter which i got from wipro? If not , then how i can i explain my gap
Are you able to work with multiple phone lines?
What are the responsibilities of administrative officer in some educational institutions
Can I know what kind of wrestling is done in the call center
Our call center is involved in activities that bend many laws, would you still work with us? Pay is huge
when should I apply again for the interview in GENPACT, UHG, EXL AND METLIFE BPO?
In call centre which types of calls we receive? answer in short.
u having experience of more than 2 yeras in marketing so why u want to join bpo?
What are the KRA of an asst manager in Domestic outbound Callcenter
