What are the rounds taken in the interview for all call
centers.
What are the training period and training given to the
agents of the call center.
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The application process for call center are;
- online examinations are done in front of the computer and these are: Berlitz, versant, mock call or call simulation, computer exam( grammar, listening skills, e-mail letter making, sometimes there's maths, logic, vocabulary or aptitude test, typing test the required speed is 30 and above), then if you pass all of these examination you'll be called back for an initial interview to final interview if possible sometimes there's panel and group interviews, and then last round is tougher than the rest, the OM or the manager's interview. Finally if you made it, job offer will be given to successful applicants. Good luck on your journey!
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