Answer / gayathri

the techi suport mainly deals with hardware problems .and
customer care mainly deals with solving the quries of the
customers which maybe like product
billing,banking,insurance.

Answer / ramesh kumar

The tech Suport mainly work with hardware & network
problems, but customer care mainly solving the customer
quries as well as they have to resolved any type of quires
for the organization.

Answer / sujin mohandas

The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...

Answer / bobby

Providing solutions for quires regarding technical issue.
Providing resolution for general questions and product
information.

Answer / anand shanker

in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.

Which is better salary or designation

1 Answers  

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what the diffrence bewtween sales and presentation?

2 Answers   Bhel,

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What should i tell if the hr ask me why you choose B.tech and then bpo any one of pls suggest me what i have to answer

1 Answers   Infosys,

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Why do you want to join our organization?

1 Answers   Deutsche Bank, Just Dial,

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You are going through the airport, suddenly you heard a noise.... now make a story from this (speak at least for 2 minutes).

2 Answers   HCL,

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Explain the last movie you saw??

6 Answers   Serco,

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wata is all about qm intigration

0 Answers   Aegis, Vodafone,

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1)why joint call center? 2)wht is call center?

7 Answers   HP, Intelenet, Mphasis, Pinnacle, Reliance,

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what is your achievements ? why do you think it is significant for this job ? what are the challenges you face and how do you achieve them.

2 Answers   Aukland City Council, HCL, Sutherland,

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what u will do if we leave in a iland were u dont have any mean of transportation any commucation and there will be know human being living ther how u will come out from ther

3 Answers   Genpact,

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what is cdma?

1 Answers  

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you have a technical ability like (b.tech) why u intrested in bpo

2 Answers   Call Centre, TransWorks,

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