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what is the difference between technical support and
customer care in call center
- 5 Answers
- 34546 Views
- Genpact, IBM, I also Faced
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Answers were Sorted based on User's Feedback
Answer / gayathri
the techi suport mainly deals with hardware problems .and
customer care mainly deals with solving the quries of the
customers which maybe like product
billing,banking,insurance.
| Is This Answer Correct ? | 67 Yes | 5 No |
Answer / ramesh kumar
The tech Suport mainly work with hardware & network
problems, but customer care mainly solving the customer
quries as well as they have to resolved any type of quires
for the organization.
| Is This Answer Correct ? | 16 Yes | 7 No |
Answer / sujin mohandas
The Main Difference is that in Technical Support You Need
To Have a Very Good Product Knowledge to Troubleshoot the
customer's problem Whereas in Customer Service It Is All
About How Courteous, Empathetic, Professional &
Knowledgeable You Are and also on how good you can be in
building rapport...In Other Words You Will Try To SAY NO-
In the Sweetest Way Possible on most of your CS Calls
whereas in Tech You End Up Providing a Issue Resolution on
most of the calls or atleast an alternate solution and it
does not depend much on how courteous & empathetic you were
on the call as long as you provide a solution...
| Is This Answer Correct ? | 12 Yes | 5 No |
Answer / bobby
Providing solutions for quires regarding technical issue.
Providing resolution for general questions and product
information.
| Is This Answer Correct ? | 5 Yes | 0 No |
Answer / anand shanker
in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.
| Is This Answer Correct ? | 3 Yes | 7 No |
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