Interested to Buy Any Domain ? << Click Here >> for more details...
what is the difference between technical support and
customer care in call center
- 5 Answers
- 34814 Views
- Genpact, IBM, I also Faced
- E-Mail Answers
Answer Posted / anand shanker
in technical support ones need to give end to end solution
about technological field i.e about net problems ,system
problems or etc whatever is relating to( hardware) technical
field,but in customer service ones need to provide the
knowledge about relating software or company products.
| Is This Answer Correct ? | 3 Yes | 7 No |
Post New Answer View All Answers
Hello,I would like to know the Technical Test Queries for B.P.O.So please reply to my queries at your earliest possibility.
How do you handle constructive criticism?
explain the senerio ofa bus stand or a a shopping mall as if you are a guard or dustbin!!
Tell me your mother daily routine
Tell us something about yourself, discuss 5 characteristics
How do you handle an irate customer?
Mention what are the critical attributes of a call center executive?
First round was HR round. The questions asked were: Tell me about yourself? Where were u born and brought up? I'l give u a sentence like a "walk in the park" or "walk in the vegetable market". Now frame a short story around it. Next was aptitude round, where 1 logical question such as "A works not in mangalore, not in mysore. B works in Mysore and not in mangalore, not in bangalore. C works in Mangalore. Then where does A work?" The rest were simple english questions and a passage was given and some questions asked from it. Next was technical round. The questions asked were: What is an IP address? What are the different types of networks(A,B,C,D,E) Can u tell me the address range of A,B,C,D,E networks? Why do we use these different networks? What is static Ip address? What is Dynamic IP address? How do we find out the IP address from your computer? What is the use of DNS? Next was OPS round. The questions asked were: Tell me more about yourself. What are ur expectations from the job? Describe success in terms of job? What is ur ideal job? Are u comfortable to work in night shifts? Sometimes a person younger to u might be in a better position. Are u comfortable taking directions from him? What is ur expected salary? If the software sector booms, Would u change ur job?
What is your experience in Client Management ? Types of Client Interaction ?
What kind of a salary are you looking for?
Why we promoted you as senior Team leader
how we will change our low living standard ?
what is CUSTOMER SUPPORT (NON VOICE PROCESS? ROLES & RESPONSIBILITIES?
1.6. Tell me something about your happiest day of your life.
NARRATE A STORMY NIGHT?
