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Answer Posted / shareefa
IVR - short for Interactive Voice Response - is a
technology that automates interaction with telephone
callers. Enterprises are increasingly turning to IVR to
reduce the cost of common sales, service, collections,
inquiry and support calls to and from their company.
Historically, IVR solutions have used pre-recorded voice
prompts and menus to present information and options to
callers, and touch-tone telephone keypad entry to gather
responses. Modern IVR solutions also enable input and
responses to be gathered via spoken words with voice
recognition.
IVR solutions enable users to retrieve information
including bank balances, flight schedules, product details,
order status, movie show times, and more from any
telephone. Additionally, IVR solutions are increasingly
used to place outbound calls to deliver or gather
information for appointments, past due bills, and other
time critical events and activities.
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