Answer Posted / bpo_info_guy
IVR stands for Integrated Voice Response. IVR systems are
automated systems installed in customer contact/service
centers that help automate routine tasks such as account
information, product information, schedule etc. IVR systems
help automate many transactions that free employees tedious
repetitive tasks. Customers can input their query using
touch tone phones and these days advanced IVRs support
speech recognition.
| Is This Answer Correct ? | 29 Yes | 9 No |
Post New Answer View All Answers
What is voice process
Why do you see bpo as your career? : bpo
What is the metric RSA?
what is the anual report of hcl bpo
tell about tirupathi
what are the advantages of crm ?
cau u pls give all the question and answer for sitel india company?
i have big stammering problem. plz tell and suggest me, can i work in BPO or call center Sector ?
How to deal with unreasonable customer demands?
How to deal with a customer who denies paying for the product?
provide example where initiated and followed up on a project until its completion ?
how to give your interoduction ,what are the necessayr thing which about we talk .
What would you do if the customer says that it took you long to resolve an issue?
Hi Mr.Anil even i am looking for the same to start up a call center did u come to know the details if u plese let me alo know.my mail id is madhueric11@gmail.com
what techniques and tools do you use to be organized?
