What do you mean by a CALL CENTRE...???




Answers were Sorted based on User's Feedback



Answer / jagadheeswaran k

Call centre is a place or organization, where large
number of calls are being made or received for the purpose
of business.

The call center can be classified in many ways:
I. Inbound & Outbound
II. Technical & Non-technical
III. In source (captive) & Outsource
IV. Domestic & International
V. Voice & Non-voice

Inbound ? Receiving calls from customers for enquiry
purpose.

Outbound ? Telemarketing, Up sale, Cross sale, or some
times to call back the customers even it is inbound call
center.

Technical ? It is relating to Information technologies,
automobile, etc.,

Non-technical ? All services excluding Technological.
Like, Banking, Insurance, etc.,

In source (Captive) ? Companied owned call center for the
sake of confidentiality of customers? data.

Out source ? Third party organization, providing services
or selling products in favor of a company.

Domestic ? With in the geographical border of a nation.
Like BSNL, Reliance.

International ? Crossing the geographical border of a
nation. For example, Providing banking services for US
companies from INDIA.

Voice ? Interacting directly through voice with customers
on time.

Non-voice ? Interacting through e-mail, or remote desktop
method, etc.,

One more is known as Semi-voice, which is interacting
through both voice, e-mail, and other medias.

Is This Answer Correct ?    122 Yes 8 No

Answer / gail

a call center is of 2 types 'inbound' and 'outbound'.

in an inbound call center, we get incoming calls with
queries and we resolve them for our customers.

outbound call center is where we have to cal our
customers... typically marketing!!!

Is This Answer Correct ?    101 Yes 9 No

Answer / radha .g

Handling a business process over a call is know as
callcentre..,they r two types of call centres:-
1)International call centre
2)Dosmetic call centre

Is This Answer Correct ?    28 Yes 8 No




Answer / mano

call centre means, its a communication between 2 persons.
there r 2 types of communication in call centre point of
view one is inbound and second one is outbound. in simple
way inbound means getting calls from the customers and try
2 solve those problems,and outbound means selling our
products to customers {it means creating desire in the
minds of customer}............... just like marketing.

Is This Answer Correct ?    19 Yes 3 No

Answer / chix

Call canter is the fast growing industry here in our
country. It's about serving people regarding their needs
or concerns by using the internet or phones..

Is This Answer Correct ?    17 Yes 6 No

Answer / toofan singh

call centre is a place where company's subscribers
(customer) are calling for queries and for getting answers
of their problems and a good customer care executive
listning carefully, understanding the member, resolving
members concern on his first call and giving solution
thereby making a customer feel like a valued.

Is This Answer Correct ?    11 Yes 3 No

Answer / arun verma

a call center is a a organization used for the purpose of receiving and transmitting a large volume of a request by telephone.A call center is operated by a company to administer incoming product support or information inquiries from customers. outgoing calls for telemarketing, clientèle, product services, and debt collection are also made.

Is This Answer Correct ?    5 Yes 2 No

Answer / s.rajesh

call center is commenating between 2 people or 2 co// it
takes 2 solve problam 2 that co//.it is in 2 way inbound n
outbound.inbount is like enquary to in coming
calls.outbound means like to advertise or give new types of
methods etc.callcenters are mainly voice n nonvoive
callcenters.voice means it communicate directly it is
quicek problam solving method.voice based call center is
like mailing transfering data is takes time to get
responce and not like voice based.

Is This Answer Correct ?    5 Yes 4 No

Answer / thealewis

A call centre is a business entity or organization that is engaged in selling tele-calling services to clients. Call centres are primarily divided into two types –outbound call centres and inbound call centre. An inbound call centre has processes that manage incoming telecom calls. On the other hand, an outbound call centre makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call centre industry and most organizations outsource their back office operations to third party service providers. However, in some cases organizations decide to develop their own in-house call centres to have more control over the process and quality. Such call centres are called captive call centres.

Is This Answer Correct ?    1 Yes 0 No

Answer / dinesh kumar putti

a company can not take part of both parts. one is developing
of products or organising a company in any way & at the same
time it has to get profits to the company by earning
customers right. ok now it takes days or months or years to
find a customer but it takes seconds to loose one. right so,
these big companies for example telecom such as
vodafone,airtel gave the contract to deal with thier
customers & answer thier quiries so that now what happens
when a customer calls to call centre & asks abt his query &
gets his answer in a very polite manner & totally he
satisfied with the way they rcvd & answered his. now what he
does he goes to his friends or some other persons & tells
that wow what a service by that ---- company they r so nice
yaar so finnaly the customer is seatisfied by CUSTOMER CARE
EXECUTIVE.company gets profit & the mediator gets profits
from the client i.e., the comp as vodafone or airtel by CSE
but CSE's will be paid less that is what a call centre
is........

Is This Answer Correct ?    7 Yes 7 No

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