Question { Infosys, 63481 }

What do you mean by a CALL CENTRE...???

Answer

Call centre is a place or organization, where large
number of calls are being made or received for the purpose
of business.

The call center can be classified in many ways:
I. Inbound & Outbound
II. Technical & Non-technical
III. In source (captive) & Outsource
IV. Domestic & International
V. Voice & Non-voice

Inbound ? Receiving calls from customers for enquiry
purpose.

Outbound ? Telemarketing, Up sale, Cross sale, or some
times to call back the customers even it is inbound call
center.

Technical ? It is relating to Information technologies,
automobile, etc.,

Non-technical ? All services excluding Technological.
Like, Banking, Insurance, etc.,

In source (Captive) ? Companied owned call center for the
sake of confidentiality of customers? data.

Out source ? Third party organization, providing services
or selling products in favor of a company.

Domestic ? With in the geographical border of a nation.
Like BSNL, Reliance.

International ? Crossing the geographical border of a
nation. For example, Providing banking services for US
companies from INDIA.

Voice ? Interacting directly through voice with customers
on time.

Non-voice ? Interacting through e-mail, or remote desktop
method, etc.,

One more is known as Semi-voice, which is interacting
through both voice, e-mail, and other medias.

Question { TCS, 69484 }

how to improve communication skill ?

Answer

Mother Tongue Fluency is the only reason for our lack of
communication skills. Whenever we try to speak/talk in
English, we use to think in our mother tongue and then
translate. But It is not good. Because it takes some
translation time. We have to overcome the MOTHER TONGUE
FLUENCY.

As a graduate we know the grammar well. Even though any one
is still facing any problems, please don?t hesitate to
learn it right now.

Some of the guidelines to have the fluency are:

DO?s
1. Think in English

2. Speak in English

3. Watch only English Dialogue Movies

4. Read English NEWS papers

5. Use only ENGLISH-ENGLISH dictionaries (OXFORD,
CAMBRIDGE..)

6. Do concentrate while others speak.

7. Try to learn simple vocabularies.

8. Be confident.

9. As English is a rhythmic language we have to give
stress wherever & whenever required.

10. Speak as much loud as possible. First you have to
hear your voice.

11. If you have any recorder or computer, please record
& play your voice. Can you hear & understand your voice? If
yes, it is sure, any one can understand your voice. Follow
up!

12. Try to express the scenes whatever you are seeing
and whenever you have time. Use simple & Continuous
tenses. You will definitely feel your skills. (But while
describing & expressing somebody else in real time, don?t
be loud, they may slap you!!!)

13. Be polite while talking before others.

DON?Ts

1. Don?t hesitate to speak/talk before others.
2. Don?t think in your mother tongue
3. Don?t watch any regional language movies
4. Don?t waste your valuable time in watching any
outdoor (action) movies or diversional movies.
5. Don?t use bilingual Dictionaries

Even after completing our graduation, if our communication
is yet not good, (don?t be shy) this is the good time to
join in a good communication & accent development center
(Please enquire many times & many resources before joining
in a centre). Of course, you have to spend some money, but
with in six months (maximum) you can retrieve it.

Question { 8192 }

tell me something abt ur watch?

Answer

Whatever the topic it is, the simple ways to express in the
TOPIC discussion are:

Please try to express the characteristics of the object,
title, thing given to you in the following ways:

1. Introduction

2. General things about that topic

3. Visible characteristics- Shape, Color, Use, Cost,
Size, About Manufacturer of that product, year made, etc.,

4. Invisible characteristics - Advantages &
Disadvantages, Other invisible characters, contents &
ingredients and OUT OF BOX THINKING.

5. Conclusion

OUT OF BOX THINKING is nothing but like imagination,
story,..

That is saying something about the topic like ?One fine day
when I was sleeping in my home, I had a dream. In that
dream, my watch came and started speaking about its
life????..,

Like this. Okay!

Be brave to face any sort of topic!

Question { DELL, 17011 }

tell me about ur favourite day

Answer

Today is my favourite day. Because the jobs that I have
done Yesterday might be a little bit wrong. And If I
concentrate fully on Tomorrow?s life I will have to lose
Today also. So it is better to focus on Today. If we are
not worring about two days (Yesterday & Tomorrow)in a week,
Today would be very happy.