What do you mean by a CALL CENTRE...???
- 18 Answers
- 63536 Views
- 247Customer, HCL, IBM, Infosys, Tata Sky, I also Faced
- E-Mail Answers
Answer Posted / jagadheeswaran k
Call centre is a place or organization, where large
number of calls are being made or received for the purpose
of business.
The call center can be classified in many ways:
I. Inbound & Outbound
II. Technical & Non-technical
III. In source (captive) & Outsource
IV. Domestic & International
V. Voice & Non-voice
Inbound ? Receiving calls from customers for enquiry
purpose.
Outbound ? Telemarketing, Up sale, Cross sale, or some
times to call back the customers even it is inbound call
center.
Technical ? It is relating to Information technologies,
automobile, etc.,
Non-technical ? All services excluding Technological.
Like, Banking, Insurance, etc.,
In source (Captive) ? Companied owned call center for the
sake of confidentiality of customers? data.
Out source ? Third party organization, providing services
or selling products in favor of a company.
Domestic ? With in the geographical border of a nation.
Like BSNL, Reliance.
International ? Crossing the geographical border of a
nation. For example, Providing banking services for US
companies from INDIA.
Voice ? Interacting directly through voice with customers
on time.
Non-voice ? Interacting through e-mail, or remote desktop
method, etc.,
One more is known as Semi-voice, which is interacting
through both voice, e-mail, and other medias.
| Is This Answer Correct ? | 128 Yes | 8 No |
Post New Answer View All Answers
will you accept position for the time being
Why would you be absent at work, except for natural calamities?
why you want 2 join bpo ,after completing hotel managment?
Objectives and Correlating Incentives Describe a time when you have set objectives and correlating incentives for a member of your team What were you trying to achieve in doing this, what were the objectives? How did you choose the incentives?
tel me sumdin abt kolkata?
An i m attending dell company interview bt i m rejected in tat last manager round.....they will asked our company h.r u come tis interview after 3 months my 3 months period is over so i should attend for this company interview again...how will get my job pls help me....
What are the key attributes of a call center executive?
How would you describe yourself as a person?
I m wrkin as an assitant manager (age 24 yrs)in ESSAR i wana to rollbak to my native place Delhi..nd njoy abit cool life..wat r the opportunities at call centre at higher levels....
Do you know the online tools for excellent customer service?
Which one do you think –web or voice- suits your qualifications better? : bpo
Please give us an example of a situation where there were competing priorities. What actions did you take and what were the results?
what about your dedication?
i have experience in international call centres for 1 year and i am looking out for a job in an international call centre in siliguri before the 15-09-2011 can any1 help .....do contact me on my cell no...7890628134.....thankzzz
1)why do you select bpo industry? 2)why you left your previous hotel industry? 3)what do you know about this bpo industry? 4)Are you intrested to work in this industry?
