Answer / sailesh

Business Process Outsourcing (BPO) is the contracting of a
specific business task, such as payroll, to a third-party
service provider. Usually, BPO is implemented as a
cost-saving measure for tasks that a company requires but
does not depend upon to maintain its position in the
marketplace. BPO is often divided into two categories: back
office outsourcing, which includes internal business
functions such as billing or purchasing, and front office
outsourcing, which includes customer-related services such
as marketing or tech support.

BPO that is contracted outside a company's own country is
sometimes called offshore outsourcing. BPO that is
contracted to a company's neighboring country is sometimes
called nearshore outsourcing, and BPO that is contracted
within the company's own country is sometimes called onshore
outsourcing.

Answer / dinesh singh dhami

Call centre is a place where we attend a large vollume of
inbound and outbound calls.BPO stands for Bussiness Process
Outsourcing.

Answer / altaf badshah

BPO(Business Process Outsourcing)is an Industry which deals
with Customers either Voice based or non-voice based and
provide them support they need.

Answer / imran

call centre is a place,where the marketing of products is
done online,and all the members of bpo are agents of call
centre.

Answer / tirumal

BPO means business process outsourcing...it means it will
contain everything such as inbound calls, outbound calls,
accounts and finance dept. etc.,

Answer / santosh chati

call centre is a place where we have to recive call in case
of inbond process for customer request,complint & inquiry &
in outbond process we have to make call to the cust for the
perticular product to sale & make profit to company.....

Answer / ather

The Business Process Outsourcing industry handles a broad
range of services helping companies and small businesses
focus on their core business and minimize costs. Services
ranging from making sales calls, managing client enquiries
to ones like processing mortgage loans, following-up on
credit card collections are various tasks that are
effectively done by BPO's saving manpower and training.

BPO's are typically divided into two categories technology
and business process usually referred to as Back office
outsourcing and Front office outsourcing. Back office
outsourcing mainly comprises internal business functions
such as billing or purchasing whereas front office
outsourcing includes customer-related services such as
marketing or tech support.

Types of services being offered by BPO's include:

Customer Support Services: These services manage all
matters pertaining to customer queries and problems
providing information round the clock via e-mail, phone or
chat.

Technical Support Services: Technical services offer
solutions to customers on computer hardware, software,
peripherals and Internet infrastructure including
installation and product support, up & running support,
troubleshooting and Usage support.

Telemarketing Services: Telesales and telemarketing
outsourcing services also known as outbound calling attempt
to determine potential customers by generating interest in
products and services or cross selling to an existing
customer base online.

Data Entry Services / Data Processing Services: Data
services offer cost-effective and efficient assistance in
managing data workflow for businesses. The services involve
preparing, warehousing, retrieving and utilizing
information for an organization. Information acquired will
be converted to an Internet based data entry.

Answer / n.raha

BPO means business process out sourcing where we have to
provide the information to the customer from both the side
inbound and outbound and help to solve there all need and
quried with full satifaction.

Answer / prerit

BPO-Business Process outsourcing
It is basically a outsourcing company nd very expandable company which is growing very fast nd efficiently.
Here personnel are dealing with customer (very type of customer) with his/her quires, problems and ol.

Answer / uttam pandey

Bpo is the process of hiring another company to handle
business activities for you.
Bpo is distinct from information technlogy (IT)outsourcing,
which on hiring a third,party company or service provider
to do IT related activities, such operations, or testing
and qulify assurance
In the early days, BPO usually consisted of outsourcing
processessuch as payroll.

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