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what due you know about BPO.
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- ADP, BPO, Daksh, FCS, IBM, PrimeLine, I also Faced
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Answer Posted / ather
The Business Process Outsourcing industry handles a broad
range of services helping companies and small businesses
focus on their core business and minimize costs. Services
ranging from making sales calls, managing client enquiries
to ones like processing mortgage loans, following-up on
credit card collections are various tasks that are
effectively done by BPO's saving manpower and training.
BPO's are typically divided into two categories technology
and business process usually referred to as Back office
outsourcing and Front office outsourcing. Back office
outsourcing mainly comprises internal business functions
such as billing or purchasing whereas front office
outsourcing includes customer-related services such as
marketing or tech support.
Types of services being offered by BPO's include:
Customer Support Services: These services manage all
matters pertaining to customer queries and problems
providing information round the clock via e-mail, phone or
chat.
Technical Support Services: Technical services offer
solutions to customers on computer hardware, software,
peripherals and Internet infrastructure including
installation and product support, up & running support,
troubleshooting and Usage support.
Telemarketing Services: Telesales and telemarketing
outsourcing services also known as outbound calling attempt
to determine potential customers by generating interest in
products and services or cross selling to an existing
customer base online.
Data Entry Services / Data Processing Services: Data
services offer cost-effective and efficient assistance in
managing data workflow for businesses. The services involve
preparing, warehousing, retrieving and utilizing
information for an organization. Information acquired will
be converted to an Internet based data entry.
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