Answer / padmas

Any responsibilities for given position depends on the organization, company based on the defined processes in the project-plan or organization plan. No particular answer exists as the list of responsibilities change from company to company. Though in general specifies in recruitment processes to categorize the eligible personnel to the required position. The seniority gets measured based on the performance metrics met over time to time, that varies from 6 months to yr and more. But no Sr or Jr for employment while recruiting.

Answer / skeptictheist

The key roles and responsibilities of a senior team leader are;
- ensure that all the performance metrics are reached
- ensure that all the professionals are performing very well
- ensure that all the customer's needs and accounts are achieved and attained
- lay out plans for improvements of underperforming agents
- teach and guide the agents on how to descalate the issues to prevent the customers for giving misleading information.

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can anyone tell me about the story of "JAANE TU YAA NAA JANE NAA".

2 Answers   IBM,

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26 Answers   Genpact, Kirloskar, NIPA, Spanco,

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Discuss your weaknesses and how do you plan to overcome it

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i went to attend interview for dell.that is for customer care.n they asked y u want to join dell.i couldnt give the ans.so what ans should i give them.

11 Answers   DELL, TATA,

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what do you know about call centres

4 Answers   Mphasis,

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What is Background Checks / Verification, How long does it takes?

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tell me something about your memories in your life?

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why you are join as a quality analyist ?

0 Answers  

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if you are walking on a streat and a beautifull girl is also walking on the other side of the road .............now complete the whole story .........????

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what do you do in yesturday?

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A boy multiplied a number with 10 and got 100. If he divided it by 10, what would be the answer?

19 Answers   TISL,

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