How would you plan a vacation ?

2 Answers   Intelenet,

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Hi, this is Alaguraja working for a KPO sector. recently i got a offer from TCS E-Serve with good hike after all my formalities done the HR called me and said that I have to join within 10 days though she knows that I have to be in notice period (30 days) in my company where there is no compromise in that. I asked her that will you relieve your employee if there is any requirement from your side. But she simply said, "I don't know" you speak with your HR and confirm whether you can join or not....... Pls answer.

0 Answers   AGES, HCL, Serco,

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what are the disadvantages of the mobile.

4 Answers   Intelenet, IntelNet,

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Why you join bpo

2 Answers   IBM,

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do you demand attention

1 Answers   Infosys, WNS,

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what is the difference between fun and entertainment?

4 Answers   Facebook,

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Why you want to shift from Retail to Bpo?

3 Answers  

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what are the feature of windows xp

2 Answers   Brigade,

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which one you prefferd.arenge or love mariege?

2 Answers   IBM, Mphasis,

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What should be the dress code for girls in a call center interview?

5 Answers  

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tell me about hyd..?

8 Answers   Sitel,

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Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?

1 Answers  

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