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Give me a specific example of a time when you used good
judgment and logic in solving a problem
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5 Answers American Express, HCL, Steria, Wipro,
If anybody wants to join Domestic or international BPO and unable to clear rounds call me Ill help you guys. Gaurav- 9911489888. Delhi
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Being a MCA graduate why you are looking for a call center job?
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WHY YOU ARE JOINING CALL-CENTRE ?
Question 1: Scenario A customer has just opened a new unit (purchased two weeks ago) which isn't working correctly. After you have run through the troubleshooting steps, the issue hasn't been solved so the item will need to come back to company for repair. You explain to the customer the normal process is to: Drop off the item at any Australia Post Office with a Return Slip attached to the box Wait for the item to arrive at Company HQ, be repaired and then sent back (all shipping costs are covered by Company) The customer now tells you they purchased this item for a camping trip which is a week away. The item has to be fixed, but you know that one week isn't enough time to have the item sent back to Company, repaired, and sent back to the customer in time for their trip. What would you do in this scenario to ensure great customer service, but also do the right thing by Company?
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What would be the probable interview questionnaires for Hutchison 3 Global Services | Pune, for the international inbound customer service voice?
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