Answer / nagarjun

Support project Roles and responsibilities:
1.Providing solution for user generated errors on various subjects like Pricing, document types, item categories, sheduline categories.
2.Proactively discussed critical issues with seniors for timely resolution
3.maintain SLA(Service Level Agreement)
4.Handling the tickets on daily basis
5.If user provided information is not sufficiant , then we coordinate with users for getting more information for timely resolution
6.If client is asking for any Change request the we've to prepare Change request document.

change request document consist of
I.Cleare discreption of change
II.Alternate solution
III.Estimated efforts 1.Functional man days 2. technical man days

Implementation Projec: 1.As a consultant we are involve from BBP(Business Blue Print) Phase
In this phase implementation partner will provide the questionaire through this we've to ask the questions one by one
And what ever core user explains we've to note it down and prepare AS-IS document
AS-IS document consist of present client business process what ever core user explains
Through this we've to prepare BBP document
BBP document consist of AS-IS and TO-BE
TO-BE document consist of how the client businees process going tobe in sap
while creating TO-BE document we find some gaps
GAP means any client requirement if there is solution from sap then we call it as GAP
when ever we find GAP the we've to prepare GAP analysis document
GAP analysis document consist of
clear discription of GAP
alternate solution
estimated efforts 1.functional man days 2. technical mandays

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