Answer / mohsin mansuri

Attrition*
Shrinkage*

Okay. So the question is pretty simple and is a part of people management skills.

Every individual will have his/her own way of handling people.
However, one of the best answers would be.
Handling attrition:
As soon as i get the team, I'll have a one on one conversation with each member to know what are their future planning and what are they looking to become in future. It'll will give me an idea of how many people are going to leave in near future. If we come across a situation that I've heard someone looking to leave the company, then coming to the bottom of the problem of required.

Shrinkage.
It's a pretty of discipline
There is no good team without discipline. A Team member should be assigned to make sure if someone needs a leave our a holiday for a particular day. Even after that a person doesn't come to work then there should be a very strong reason and it must be informed well before in advance.

What is a CUSTOMER SATISFACTION in Call center, and what is the calculation method for it in Call Canter ?

0 Answers   IntelNet,

---

tell me something about vadafone?

3 Answers  

---

about traffic in hyderabad

3 Answers  

---

What is iso:9000 in outsourcing? : bpo

0 Answers  

---

If i'm offering u the post of h.R. And c.C.E. At the time of hiring which one u take and why.....?

1 Answers   Wipro,

---

1. what do you mean by the customer care? 2. How can you attrective of customer as a customer care executive? 3. What do you mean by the self motivation? 4. Where will you want to see yourself after five years?

17 Answers   BPO, e Serve, NIMC, Sutherland, Vcustomer,

---

wht did you apply at teletech? why not in tanscom, convergy's, ventus, etc.?

0 Answers   TeleTech,

---

what were the memorable day in ur last company ?

3 Answers   IBM,

---

what kind of questions will be ask in a interview working for samsungs call center \

0 Answers   Airtel, Samsung,

---

Tell me about ur's favourite place in hyd

2 Answers   Call Centre, Mafoi,

---

what is your dream destination?

2 Answers   Concentrix, Satyam,

---

how 'll u react when a beautyful girl by u r side for the whole day

4 Answers   CTS,

---