Answer / ankush

Voice is quite toughest than Non-voice, as you need to
interact to customer at the same time when you are looking
for answers in your portal. You need follow the curtsey,
need obey all the quality parameters with customer's
thinking, might the customer can be rude, can be polite
either can be complaining. In non-Voice you need not to hear
the customer's tome, just need to follow up the question as
regular basis.

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